Avatar for YBEX

The ultimate marketplace for retail foreign exchange services

Customer Service and Community Specialist

$15k – $22k
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Our Engagement Team is accountable for providing high quality service to YBEX’s users and identifying areas to improve. As a Customer Service and Community Specialist, not only you will be their hero for solving their problems; you will improvise campaigns to engage them into YBPay communities. You will be driving and managing the growth of YBPay. In short, you are the vanguard of the YBPay.

Responsibilities:
• Listen to and observe customers’ needs and behaviours on social medias and communication tools
• Share knowledge and best practices with the management and product teams to improve products and services
• Develop and execute user engagement strategies to ensure a high level of consistent platform activity and dynamic user acquisition growth strategy
• Correspond to inquiries and concerns with users and make sure they walk away with a smile :)!
• Generate reports and track campaign efficacy
• Learn all aspects of the YBEX platform /policy and offer alternatives and options to grow community

Core Competencies:
• Ability to identify, analyse, and escalate complex issues
• Exceptional Interpersonal and communication skills
• Excellent troubleshooting and problem resolution skills
• Efficient, self-motivated and hard-working
• Warm and empathetic individual who takes personal responsibility for identifying client needs while providing a high value experience

Qualifications:
• Bachelor's degree
• Excellent written and oral communication skills in English and Chinese
• Ability to work independently and effectively as part of a startup team, while handling multiple tasks and responsibilities simultaneously
• Immediate available is highly preferred

Benefits:
• Unlimited snacks, coffee, soft drinks and beers!
• Energetic and fun loving team - We play hard, work hard!
• Good background music… sometimes not so good.

YBEX at a glance

The ultimate marketplace for retail foreign exchange services

YBEX focuses on Payments, Marketplaces, Remittance, and Fin Tech. Their company has offices in Hong Kong. They have a small team that's between 11-50 employees.

You can view their website at http://www.ybex.io

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Head of Growth

Growth Analyst

Relationship Manager

Software Developer

Growth Intern

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