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AI for conversational commerce

AI for conversational commerce

The revolution is NOW, in emerging markets, where consumers use smartphones constantly – it's their Internet. They constantly use WhatsApp and other apps to message friends, family, colleagues, and now, businesses. FOr the first time, companies can "do CRM" with their clients via a digital channel!

Yalochat has done some of the world's largest implementations on Facebook Messenger, WhatsApp enterprise (in pilot), WeChat and web chat. Clients: Mexico's largest retailers, Aeroméxico, Volkswagen. In China: Lenovo, Motorola, CCTV.

Many companies begin by sending notifications, (receipts, statements, order status), and later expand to AI bots and live agents. If the bot cannot resolve, we transfer the session to a human agent. We use deep learning so our bots learn from human agents and A/B testing to continuously improve.

Our team: Columbia and ex-PayPal engineers, enterprise leaders with 20+ years' experience in digital innovation. Investors: from US, Mexico/Latin America.
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