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Experience. Analyze. Get Better

IT Specialist/Systems Admin

$50k – $65k • 0.1% – 0.3%
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What you'll be doing:
Provide general user support and respond to internal IT requests in a timely manner with excellent customer service; Act as escalation point for technical issues as needed
Maintain & support the Windows environment (packaging new applications, rolling out application updates, & configuration changes)
Resolve hardware & software incidents
Procure hardware and manage inventory
Provide support for business applications including Google G Suite for business, Microsoft Office 365, Slack, Salesforce
Assist in the administration of E-mail, Slack, Active Directory, Zoom, Adobe, and other corporate IT and Security SaaS applications
Identify complex problems, investigate root-causes, and recommend scalable solutions
Keep team and manager informed of trends, significant problems, or unexpected delays and make proactive recommendations for improvements
Create and update procedures and technical documentation in our knowledge base and IT support pages
Work closely with R & D and Operations team to support business needs

*Requirements: *
Bachelor’s Degree in Network Administration/Computer Information Systems or related technical discipline, or equivalent experience
2-3 + years’ relevant experience in a fast-paced environment
Microsoft Office 365 administration experience
Experience troubleshooting in a Windows environment
Experience with Active Directory and VoIP (Comcast Business) support
General understanding of HIPAA

*Bonus Points: *
Healthcare or other security/compliance regulated industry experience
Knowledge or experience with AWS, Azure, Cyber Security
Experience with Fortinet support is a big plus
Industry certifications (Security+, Comp Tia A+, Network+)
Understanding of Networking (DHCP, DNS, etc.)
VR Experience

XRHealth at a glance

Experience. Analyze. Get Better

XRHealth focuses on Healthcare, Health and Wellness, Digital Health, and Virtual Reality. Their company has offices in Boston. They have a small team that's between 11-50 employees.

You can view their website at https://www.xr.health/ or find them on Twitter, Facebook, and LinkedIn.

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