Customer Support Intern

Roles And Responsibilities :

• Answer user's queries professionally to provide information about products and services, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up with clients to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Coordinate with various departments to resolve user's queries.
• Have a sound knowledge about the product
• Should be able to debug the product related issues by coordinating with various departments
• Doing outbound calls for feedback and user related experience.

Job Specification :

• Excellent written and verbal skills.
• Ability to interact and build a relation with clients with ease.
• Should be able to take up ownership's.
• Qualification (Any graduate)
• Analyze and make decisions based on customer care data
• Smart good communication