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Evidence-based developer hiring platform

Head of Customer Success (remote)

$80k – $120k • 1.0% – 4.0%
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Hiring is broken. Help us fix it. This is a special opening for an entrepreneurial Customer Success, Tech Recruiting, or Talent Acquisition pro that’s on a mission to fix the entire industry. Help us eliminate the gap between talent and opportunity.

You’ll head the customer-facing organization of a venture-backed, remote-first, seed stage SaaS company called Woven (woventeams.com). Reporting directly to the CEO, you’ll own helping our customers build inclusive, effective engineer hiring systems. Building your Customer Success team will be your first step.

At Woven, we believe that traditional hiring is broken. Most companies hire based on gut feel and credentials, not evidence of a candidate’s ability to excel at the job. That means there are great-fit candidates who are being overlooked. We’re starting with the hottest hiring market: software developers

Woven’s SaaS product makes it easier for companies without a fulltime technical recruiter to hire better-fit developers faster, with less engineering effort.

Woven replaces the traditional screen with work simulations. Our scenarios evaluate tech skills AND catalytic/soft skills in real-world situations. Then we use artificial intelligence to give EVERY candidate detailed feedback.

1/3rd of hires are Hidden Gems that would have been rejected at the resume stage without us. 50% more effective hiring, so customers love our product: >120% Net Revenue Retention

This role offers autonomy and impact, along with competitive salary and significant equity.
You'll get to:
Make a big impact at a high-growth, early-stage startup backed by top investors like High Alpha
Influence the internal hiring systems of dozens of high growth companies, impacting thousands of candidates
Join and shape a culture of continuous learning and experimentation
Work with experienced founders who have had successful past exits
Your key responsibilities:
As the leader of Customer Success, Customer Support, and Implementation, you’ll help our customers
Get the most out of our platform
Build effective, authentic candidate attraction
Implement inclusive interviewing and decision-making
Effectively sell in-demand candidates
Use data to drive continuous improvement
Provide superior candidates experiences by working with Woven’s candidate support team for responsive communication

You may need to travel infrequently for conferences or in-person meetings, but this is primarily a remote position. You’ll spend approximately 3 days per quarter in Indianapolis.

You have helped hire developers as internal recruiting/talent OR previously held a director-level or higher Customer Success role at a SaaS company
You have previously managed a team
You live within a 3-hour drive or a direct flight of our Indianapolis HQ

We’ll be especially excited about meeting you if you have any of these capabilities:
You love using technology like Trello to build repeatable systems
You have client project management experience, either through consulting, customer success, or internal project management
You can read a little bit of code, in a pinch
You enjoy occasionally putting on a marketing hat to solve candidate attraction puzzles

We encourage you to apply even if you don't have this exact experience! In the worst case, we'll give you great feedback that will make you a better candidate for the future. In the best case, you land your dream job. It's worth a shot, right?

Fully remote work with flexible hours
Significant (>1%) equity in a high-growth startup
Unlimited PTO with 38 days off minimum
Employer-sponsored health insurance
8 weeks paid parental leave at 1 year
Radical transparency: company financials, strategy, compensation, etc
A tech stipend for great gear, home office improvements, and extracurricular learning
A passionate team of co-conspirators

Reasons not to apply:
We grew our customer base by 10x in the last 18 months. Things are changing fast
This role has a wide range of responsibilities. If you prefer depth instead of breadth, this might not be a good fit

Want to change hiring forever?

One of our early customers said that Woven is "1000x better" than what they were doing before. A candidate we turned down said "This was the best unsuccessful job interview I ever had. You were not just selecting, but also teaching and training candidates. Absolutely unprecedented these days." We believe we're doing something special here and we hope you'll join.

Let's make hiring work for everyone.

Apply directly: airtable.com/shrhwtYl8Trr3aFlN

– Wes, Kyle, and Anthony
Founders, Woven woventeams.com

We do not offer visa sponsorship. No recruiters please.

Meet your team

People you would work with in this role
software entrepreneur, avid reader, amateur economist, pythonista,

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