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Product Operations Associate
Womply’s mission is to help small businesses thrive in a digital world. Founded in 2011, Womply is the leading provider of data and software to local businesses and the top software partner to the payments industry. Our AI-powered data platform powers our CRM and marketing software, which serves more than 450,000 small businesses in every corner of America. Womply’s data platform helps innovative developers create more powerful software for businesses and consumers alike.
Womply is looking for a customer focused, results driven Product Operations/Customer Success Associate to join our Utah office. This is an entry level position paying $13.00/hr. This product-minded associate will be required to provide technical support via telephone, email and chat and build quality assurance processes to ensure that customer facing operations are being done to a high standard. You will need to find efficient ways to structure, prioritize, and execute on tedious but important tasks. This could include increasing user engagement and analyzing data so that we better understand our customers. You will also assist with product tasks when needed.
Additional responsibilities will include:
Answer and provide low level technical support through calls and respond to emails
Handle customers online social media inquiries via phone and email
Manage and resolve customer complaints around social media sites like Facebook, Google, TripAdvisor, and Yelp
Provide and walk customers through product and service information such as how to claim their social media pages
Document standard operating procedures and figure out ways to improve workflow
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Basic excel knowledge
Experience in a customer support environment, preferably in a high-tech setting
Tech-savvy and comfortable with both PC and Mac, as well as Google Chrome, Firefox, Internet Explorer, Safari, etc.
Ability to work in a fast paced environment
Excellent verbal and written communication skills
Ability to listen effectively and understand the details of customer issues
Passionate about working across multiple teams including Product, QA, Engineering, Sales, and Customer Success
1+ years of IT or technical support experience required
Experience in Zendesk is a plus
Come build something amazing at Womply
We’re a fanatically values-based company with $50 million raised to accelerate our growth. If you want to make a big impact, let’s talk. We’re hiring in the Bay Area and Lehi, Utah for product, engineering, DevOps, design, data science, sales, marketing, business development, account management, and more. Learn more at www.womply.com/careers.
PLEASE NOTE - Direct applicants ONLY. Any recruiter/3rd party submissions we receive will be considered a gift.