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Customer Success Representative

$65k – $90k AngelList Est.
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Womply’s mission is to help small businesses thrive in a digital world. Founded in 2011, Womply is the leading provider of data and software to local businesses and the top software partner to the payments industry. Our AI-powered data platform powers our CRM and marketing software, which serves more than 450,000 small businesses in every corner of America. Womply’s data platform helps innovative developers create more powerful software for businesses and consumers alike.

We are looking for an experienced Customer Success Representative to join Womply. This entry level position starts at $15.50 an hour, plus team spiffs and compensation from retaining customers. The CS Rep will be part of a team serving our small business owners with all their needs. This role involves excellent attention to detail, as well as the ability to problem solve and move quickly. Our ideal candidate is a team-oriented individual who is driven to assure that professionalism and quality is provided to our merchants in every interaction.

You Will Be Responsible For:

* Knowledge of and familiarity with computers, Microsoft Office applications, Google applications, and the internet.
* World class customer service and interpersonal skills through calls, live chats and emails
* Ability to de-escalate upset customers
* Ability to successfully retain and/or up-sell customers requesting to cancel
* Ability to use discretion and problem analysis
* Ability to read and interpret documents and scripts
* One year customer service experience preferred, but not required
* High School Diploma or equivalent.
* Highly dependable with regular and punctual attendance
* Great communication skills, both written and verbal
* Comfortable being on the phone

Nice to have:

* Organizational skills
* Positivity

Talent acquisition description

We’re a fanatically values-based company (womply.com/values) with $50 million raised (womply.com/press-12/2016/11/15/womply-raises-30m-to-run-smb-front-offices) to accelerate our growth. If you want to make a big impact, let’s talk. We’re hiring in the Bay Area and Lehi, Utah for product, engineering, DevOps, design, data science, sales, marketing, business development, account management, and more. Learn more at womply.com/careers.

PLEASE NOTE - Direct applicants ONLY. Any recruiter/3rd party submissions we receive will be considered a gift.


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