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Helps restaurants enhance guest experience and grow profit

Customer Success Manager

$68k – $78k • 0.05% – 0.2%
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Position Overview:
The Wisely Customer Success team is seeking a CSM to join our growing team. As a Customer Success Manager for National Accounts, you’ll be managing a few of our Mid-Market and Enterprise/Named clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
Our culture prides itself in hiring self-starters who possess an entrepreneurial work ethic. We learn on the go and do what it takes to raise our products to the next level. Our team creates an environment for each other to grow in the areas we want and shape our internal processes as the team grows in size.
What you’ll do:
Partner with our clients to deliver predictable outcomes and experiences for their customers while informing strategic growth for their business by:
Delivering and communicating ROI for our clients, throughout the customer lifecycle
Being the trusted partner for the customer on use-case and product functionality
Quarterbacking experiences by various cross-functional teams at Wisely, on behalf of the customer
What we are looking for:
BA/BS (MBA but not required)
3+ years in a Customer Success, Relationship Management, Account Management, or another client-facing role
Experience in working with complex, multi-divisional, multi-geographical customers
Strong leadership skills
Impressive executive presence and communication abilities
Ability to create structure in ambiguous situations and design effective processes
Bias for action
Passion for technology and for being a part of a fast-growing SaaS company
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
Empathetic, positive attitude with a desire to help our customers reach their goals
Skills:
Results-driven mentality, with a bias for speed and action
Strong analytical skills, with the ability to translate data into insights. Experience with Excel and creating Quarterly Business Reviews (QBR’s).
Comfort in a dynamic, startup environment: we move quickly and wear many hats
Experience using:
ZenDesk
SendGrid
Slack
Asana
Salesforce
Gainsight
Experience in the restaurant industry
Benefits:
Competitive compensation
Great health, vision, and dental insurance
Joining at an early stage of the company. You’ll have the opportunity to have an impact on the company, team and product.
We’re a supportive team who will give you as much assistance or independence as you like.
Flexible work environment
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More About Wisely
getwisely.com
Vision
Restaurant brands can scale without sacrificing an inch on the guest experience.
Values
1. Seek to Understand - We listen and ask questions until we understand the context, causes, and consequences of a situation.
2. True Partner - We understand how our clients succeed and the challenges of doing so. We work with our clients to build solutions in a way that neither party could do on its own.
3. Always Improving - Time and money are limited. Saying yes to one thing means saying no to another. Whenever we make a decision, we define the opportunity costs to the best of our ability.
We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and a better experience for our clients.

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