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Make Something People Want

Product & Support Analyst

₹3.5L – ₹4.5L • 0.1% – 1.0%
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We are looking for a Product & Support Analyst.

Wipadika Innovations gives you an opportunity to work with a passionate team complimenting us with your expertise and skillsets.

If this is you, please apply. For the right candidate, compensation will include a competitive salary, a flexible working space across multiple locations in Bangalore. Partnering with us will also give you a chance to be amongst the start-up eco-system and also interact and network with peers across multiple start-up verticals.

This role will involve skill sets in managing customer queries and resolutions.

In addition, you will be spending time with Hyper Growth startups, learning first hand about building customer-obsessed products.

We hope with your experience in this role you will grow into the role of a "Product Manager" over time.

Responsibilities:

# Answering ‘how-to’ technical and application configuration questions.

# Troubleshooting user issues and resolving issues with the help of the tech team if needed.

# Drive the product roadman and execution, removing roadblock by coordinating across teams

# Read the user data to understand feature success and failure.

# Work with other business units, including Product/Engineering as required to ensure strong customer satisfaction.

# Interacting with customer leaders and doing some management to ensure strong relationships.

# Manage customer expectations and experience in a way that results in high customers satisfaction.

# Conceptualizing and implementing product-driven growth experiments


Skills:

# Passionate about building great products, innovation and solving complex customer problems.

# Previous experience of building relationships and collaborating at all levels of the organization.

# at least 1 year of experience working directly with external customers in a technical support environment.

# Ability to listen to customer feedback, requests, issues and translate appropriately to others in the company.

# You are analytical and are curious about technology.

# When you don't know, you ask questions or look for answers on the internet.

# You are not afraid to express your opinion.

# You are fanatical about the quality of your work; you finish what you start.

# You have strong English comprehension and communication skills; you can articulate your ideas clearly. (Non-Negotiable)

# Must be willing to learn in a fast-paced environment and manage multiple projects.

Benefits:

# Competitive salary, helpful peers

# Flexible timings and WFH options.

# Awesome office environment. (Water, Coffee, Tea, included 24*7).

Meet your team

People you would work with in this role

Abhilash Kulkarni

Avatar for Abhilash Kulkarni
Via

mayur newase

Avatar for mayur newase
Via
AWS Ninja in Lambda, ec2, s3, dynamodb, elasticsearch Interested in data scrapping+cleaning+modelling+deployment.(full stack) Can deliver with high throughput.

Medical insurance

We offer a flexible Medical Insurance to take care of your health needs.

Performance incentives

Quarterly Incentives based on the Company Performance & Personal Development in addition to salary.

Work from home

Choose when you want to work from home, free to choose timings that work for you.

Professional courses and mentoring

Access to Any Content, Course, Book and Professional Mentoring.

Build your own side project

Bring out the entrepreneur in you and build your own SaaS side product with using the teams internal product expertise.

Wipadika Innovations Private Limited at a glance

Make Something People Want

Their company has offices in Bengaluru. They have a small team that's between 1-10 employees.

You can view their website at https://wipadika.com or find them on Twitter, Facebook, and LinkedIn.

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