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Make Something People Want

Product & Support Analyst

₹3.5L – ₹4.5L • 0.1% – 1.0%
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We are looking for a Product & Support Analyst.

Wipadika Innovations gives you an opportunity to work with a passionate team complimenting us with your expertise and skillsets.

If this is you, please apply. For the right candidate, compensation will include a competitive salary, a flexible working space across multiple locations in Bangalore. Partnering with us will also give you a chance to be amongst the start-up eco-system and also interact and network with peers across multiple start-up verticals.

This role will involve skill sets in managing customer queries and resolutions.

In addition, you will be spending time with Hyper Growth startups, learning first hand about building customer-obsessed products.

We hope with your experience in this role you will grow into the role of a "Product Manager" over time.

Responsibilities:

# Answering ‘how-to’ technical and application configuration questions.

# Troubleshooting user issues and resolving issues with the help of the tech team if needed.

# Drive the product roadman and execution, removing roadblock by coordinating across teams

# Read the user data to understand feature success and failure.

# Work with other business units, including Product/Engineering as required to ensure strong customer satisfaction.

# Interacting with customer leaders and doing some management to ensure strong relationships.

# Manage customer expectations and experience in a way that results in high customers satisfaction.

# Conceptualizing and implementing product-driven growth experiments


Skills:

# Passionate about building great products, innovation and solving complex customer problems.

# Previous experience of building relationships and collaborating at all levels of the organization.

# at least 1 year of experience working directly with external customers in a technical support environment.

# Ability to listen to customer feedback, requests, issues and translate appropriately to others in the company.

# You are analytical and are curious about technology.

# When you don't know, you ask questions or look for answers on the internet.

# You are not afraid to express your opinion.

# You are fanatical about the quality of your work; you finish what you start.

# You have strong English comprehension and communication skills; you can articulate your ideas clearly. (Non-Negotiable)

# Must be willing to learn in a fast-paced environment and manage multiple projects.

Benefits:

# Competitive salary, helpful peers

# Flexible timings and WFH options.

# Awesome office environment. (Water, Coffee, Tea, included 24*7).

Meet your team

People you would work with in this role

Abhilash Kulkarni

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Via

mayur newase

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Via
1 year in wipro on NLP projects. Interested in data scrapping+cleaning+modelling+deployment.(full stack) Can deliver with consistency.

Medical Insurance

Performance Incentives

Work From Home

Professional Courses and Mentoring

Build Your Own Side Project

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