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WinIt helps drivers fight their tickets

Customer Experience & Operations Specialist

$40k – $65k
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Who we are:
WinIt is the industry leader helping drivers fight their parking & traffic tickets.
We've bootstrapped the company and have dismissed over $10 million worth of fines.

About you:

  • Motivated by reaching and exceeding goals and solving customer problems
  • A go-getter attitude, passion for helping customers, and effective problem-solving skills
  • Energetic, proactive, intelligent and adaptive to new technologies
  • A bachelor’s degree preferred and at least 3+ years of work experience
  • Honesty, integrity & ethics: you can be trusted to do the right thing for customers and for the team
  • A desire to be apart of a team where you can take ownership of your work AND your team's success
  • The desire to grow professionally and contribute to the success and culture of the company
  • Calm in stressful situations
  • Personable and relatable, with the ability to connect with customers
  • Strong oral and written communication, with a keen eye to determine whether a situation calls for more formal or colloquial language
  • Self-starter who can work independently and think on their feet
  • A willingness to proactively challenge the norm, continually pushing us to deliver better service than we did the day before
  • Speak spanish

What you'll do:

  • You will manage the foundation of the WinIt platform: drivers and attorneys.
  • You will be responsible to run key parts of our day to day operations
  • Create intimate connections with customers by going above and beyond to provide best in class support. Act as the voice of WinIt on the front line with customers via email, live chat, phone, text and various social media accounts
  • Own customer issues efficiently and effectively, from start to finish, utilizing empathy and creative problem solving skills
  • Develop detailed product and industry knowledge in order to help customers through their decision process and provide personalized recommendations
    • Collaborate with other operations teams to ensure a seamless customer experience

We offer competitive bonus, healthcare and other benefits. More info here:

WinIt at a glance

WinIt helps drivers fight their tickets

WinIt focuses on Mobile, Mobile Payments, and Parking. Their company has offices in New York City. They have a small team that's between 1-10 employees.

You can view their website at https://www.appwinit.com/ or find them on Twitter, Facebook, and LinkedIn.

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