Avatar for Whatfix

B2B SaaS Enterprise Product Adoption Platform

Technical Writer

₹6L – ₹15L • No equity
Apply now
As a Technical Writer, you will work with the engineering and product teams to shape our product documentation/information strategy, tutorials, etc to help our users understand and derive full value from our solutions. In a fast-paced startup like Whatix, a willingness to learn, a deep understanding of our product and target customers, and a passion to constantly add value in everything you do - are the keys to success.

Responsibilities:

Owning the quality of technical documentation and other customer-facing help content.
Revising all the product content and keeping them updated with ongoing feature releases and updates
Creating clear and well-structured documentation and how to guides that reduces ambiguity and enables faster integration with Whatfix.
Detecting and removing inconsistencies or information gaps in all forms of customer-facing content.

Requirements:

Outstanding writing skills, grammar, editorial skills, and attention to detail
Ability to learn new technical concepts, skills, and tools quickly
Self-motivation and the ability to identify a problem and follow it through to resolution
Ability to work independently and reliably with minimal supervision in a non-traditional setting
Experience working as part of a larger Marketing strategy execution plan

Preferred Qualifications:

1-5 years of Technical writing experience
Previous experience in a product company is a plus.
Proven experience working under strict deadlines and the ability to work quickly and accurately in a fast-paced environment
Passionate about working and growing with a Start-up
Ambitious to perform and create a legacy to leave behind

This is a great opportunity for you to grow professionally by driving product adoption for a global product that's used by 1000s of businesses Internationally. We are a fast growing company with multi-dimensional growth opportunities for the right professional.

Meet your team

People you would work with in this role

Nibu Thomas

Avatar for Nibu Thomas