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A.I. Powered Health & Fitness for Older Adults

Customer Success Lead | 100% REMOTE

$35k – $45k • 0.01% – 0.02%
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Wellthon empowers people to live their best life with active-aging personal training in their living room. We’re building a video exercise program for people with Parkinson’s, Alzheimer’s, hypertension, diabetes, heart disease, and for older adults who want to excel at their activities of daily living.

Think Peloton for Baby Boomers and the Silent Generation.

Why work for Wellthon?

Work 100% remotely
We’re building a fully distributed team. Say good-bye to a daily commute, missing your family’s events, and being stuck living in a place with astronomical housing costs.

Meaningful equity compensation
It’s early. You’ll be shaping the brand, product, and customer experience, so you deserve to have real ownership in the company.

Purpose-driven product
We’re building something that will improve the quality of life of millions of people. Think about your parents, grandparents, and older family members. You’ll be helping them maintain independence as they age, alleviate pain, avoid medication, reduce the risk of disease, and delay disease.


Responsibilities:
- Take ownership of all customer success and support initiatives
- Monitor multiple channels (email, social, chat) to answer customer and potential customer questions in a timely manner
- Gain a full understanding of Wellthon’s product
- Collaborate with CEO, product team, and marketing team to drive product decisions based on customer feedback, bug reports, and feature requests.
- Act as the company voice showing empathy and patience to an older customer base that sometimes requires extra care
- Create guidelines and maintain a knowledge database (like response templates) for support.
- Work with engineering and product teams to ensure customer issues are resolved.
- Wear multiple hats in a fast pace start-up environment


Preferred Experience and Skills:
- 2+ years’ experience in customer service / support
- Strong technical acumen with the ability to understand app functionality and terminology
- An infectious joyful spirit that consistently turns a negative into a positive
- Demonstrated organizational skills
- Strong problem-solving skills with ability to interpret a customer’s real need and deliver a positive outcome
- Proficiency with email and customer relationship management software
- Excellent verbal and written communication skills
- Bonus points for experience with health and fitness
- Bonus points for experience servicing older adults


If you join us, you’ll get:
- A shiny new computer
- Stock options -- shared success is core to our mission
- Comprehensive medical, vision, dental benefits
- Freedom to work from wherever you please
- Sense of purpose and satisfaction when you start to receive emails from the people whose lives you’re changing.


Interested?
Send us a note or cover letter with what excites you about Wellthon along with your resume.

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