Avatar for Trouva

Online destination for unique products from the world's best independent boutiques

Customer Service Intern - Lisbon

No salary
Apply now
Trouva is one of the fastest growing tech businesses in Europe (TNW Tech5 (workable.com/nr?l=https://thenextweb.com/business/2019/02/21/here-are-the-5-h…) ), one of Wired (workable.com/nr?l=https://www.wired.co.uk/article/best-startups-in-london-2018) Magazine's hottest European Startups and is 3rd in the prestigious Startups 100 Index (workable.com/nr?l=https://startups.co.uk/startups-100/2019/startups-100-2019/) , ranking the UK’s best high growth startups.

A software-enabled marketplace, Trouva brings customers beautiful homewares from the best independent boutiques around the world. We’re building a different kind of e-commerce experience, driven by discovery and inspiration. Using cutting edge technology, Trouva harnesses the expertise of the best bricks-and-mortar shops from Shoreditch to Stockholm, and scales their offering online to connect with a global customer base seeking unique, hard-to-find homewares.

Backed by world-leading investors, we’re growing incredibly quickly and are looking for exceptional people to join the Trouva family. Get a feel for what we're about through our Instagram (workable.com/nr?l=http://www.instagram.com/wearetrouva) or vision page (workable.com/nr?l=https://www.trouva.com/pages/ourvision) !


We're on the hunt for several Customer Operations Interns to make a real impact over an 8 week period. Based in our offices in Lisbon, you'll be the first port of call for Trouva customers and our community of boutiques; acting as a passionate problem solver, who wants to deliver the highest level of customer service at all times.

What you'll do

* Liaise with our boutiques to make sure orders run smoothly, anticipating and troubleshooting potential issues and finding solutions for any problems that arise.

* Work to targets and help resolve customer issues and complaints across multiple channels. You will be communicating through well-crafted and personal emails via Zendesk and telephone support.

* Partner closely with our Account Management team, to educate and empower our boutiques to make the most of the Trouva community.

* Identify, report on and troubleshoot potential issues and pain-points in our operations, as well as proactively proposing improvements.


* Flexibility in schedule is essential, a key team player who isn’t afraid to get stuck in.
* Comfortable working in a target driven environment.
* A genuine passion for providing outstanding customer service, and motivation to go above and beyond to delight our customers and boutiques.
* A natural, friendly phone manner and sound written communication skills.
* Determined to own a customer’s problem, and follow up until resolved.
* Strong organisational skills, attention to detail and ability to multitask.
* Additional language cover desirable.


* Competitive salary
* 25 days holiday + bank holidays [pro rated]
* A beautiful office space in Central Lisbon, with unlimited coffee, snacks and fresh fruit
* Regular team events where we celebrate our success and people, including weekly meditation, and Pizza Friday's!
* Unlimited staff discount on all Trouva products and a Trouva gift card to get something awesome for your desk
Job type
Visa sponsorship
Not Available
Hiring contact

Alex Loizou

Avatar for Alex Loizou

Trouva at a glance

Online destination for unique products from the world's best independent boutiques

Trouva focuses on E-Commerce, Marketplaces, Bridging Online and Offline, and Local Commerce. Their company has offices in London. They have a mid-size team that's between 51-200 employees. To date, Trouva has raised $35.8M of funding; their latest round was closed on November 2019.

You can view their website at https://www.trouva.com or find them on Twitter, Facebook, and LinkedIn.

More jobs at Trouva

View all jobs

Talent Partner

Product Designer

Full-stack Engineer

Similar jobs to Customer Service Intern - Lisbon at Trouva

Avatar for Amplemarket
Leveraging AI to build the next generation of sales tools
Avatar for THE LIST
Providing immediate access to the world of fashion anytime, anywhere
Avatar for Ad Insert Tech
We provide a smart Server-Side dynamic ad insertion solution for online video
Avatar for Ad Insert Tech
We provide a smart Server-Side dynamic ad insertion solution for online video
Avatar for EVA
Connect the world one vertical station at a time!
Avatar for Uniplaces
The international marketplace for student accommodation
Avatar for kencko
Helping you enjoy a healthy and sustainable life