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Find the perfect frames at an affordable price

Software Engineer, Customer Experience

$110k – $125k • No equity
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Warby Parker is on the lookout for a driven Software Engineer, Customer Experience to join our collaborative Technology team. In this role, you’ll help us develop and enhance our customer contact and relationship management software. Your work will involve building reliable, high performing applications that provide our team with a great user experience and enable them to deliver amazing customer support. Our ideal candidate is well-versed in third-party integrations and can aptly build out RESTful APIs for third-party consumption. Sound cool? Read on!

What you’ll do:

Design, develop, and deploy innovative solutions for challenging problems in support of our Customer Experience team
Build solutions and integrations that enable our Customer Experience team to perform their jobs effectively and without friction
Partner with stakeholders to define technical solutions and propose improvements to our Customer Experience systems by building new features and adapting existing ones
Participate in code reviews and help maintain high standards of code quality
Deliver limited-defect products through ubiquitous test automation
Collaborate with other members and leaders within the Technology team to refine best practices and processes

Who you are:

Backed by at least 4 years of professional programming experience, including time at a rapidly growing e-commerce or technology organization
Driven by a strong understanding of software engineering principles and fundamentals, like data structures and algorithms
Proficient in at least one programming language (e.g., Python, Go, Java, or C++)
Knowledgeable about modern relational databases, such as PostgreSQL, Oracle, or MySQL
Experienced in agile development and continuous delivery
An eloquent and empathetic communicator (both online and in person!)
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra credit:

Experience with AWS
A working knowledge of Linux or other UNIX systems
Experience with systems pertaining to customer relationship management (CRM), customer contact (eg. IVR, chat, multi-channel communications), and self-service

About us:

Warby Parker was founded with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in-house, we’re able to offer top-quality glasses and sunglasses (plus an uncommonly delightful shopping experience) at a fraction of the traditional going price.

Since starting out in 2010, we’ve set up headquarters in New York City and Nashville, built our own optical lab, and opened retail locations all around the U.S. and Canada. As we grow, we’re committed to proving that businesses can scale and be profitable while doing good in the world. For every pair of glasses we sell, a pair is distributed to someone in need—to date, that’s over five million pairs.

Of course, all work and no play makes a dull workplace. Who likes that? At Warby Parker, you can look forward to company outings, volunteering and learning opportunities, and just great company. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community keeps us excited to walk through the door every day. Good work, good people.

Some benefits and perks of working at Warby Parker:
Health, vision, and dental insurance
Flexible “My Time” vacation policy
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Cell phone plan reimbursement
A health-and-wellness stipend
Free eyewear, plus discounts for friends and family
And more—just ask!

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