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The leading ground travel search in North America.

Customer Success Representative

$20k – $30k • No equity
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Job Description

Are you a looking to be part of a fun group of travel junkies set out to revolutionize the ground travel world? Wanderu is an exciting Boston-based startup set out to create the travel brand for the next generation. Wanderu’s ground travel search is the simplest way to book bus and train travel; making peoples travel experience more convenient and fun! Be a part of an exciting, fast-paced startup environment and make a difference in the world, one traveler at a time.

Wanderu is looking for a Part-time Customer Success Representative who is passionate about travel and speaks English and a second language fluently to be a part of our customer service team.

Must be an excellent communicator with an out of the box mindset!

As a Customer Success Representative you will be in charge of the following:

Answering customer chats, emails online (No Phone Calls)
Monitoring conversations on social media and other platforms
Routing inbound conversations to appropriate cross functional teams
Identify new tools, technology, trends that Wanderu could be utilizing
Help build and optimize consumer engagement and improving brand awareness
Assist manager in other tasks around the office

Qualifications and Requirements:

Bilingual (Fluency in English and in a second language is a must)
Excellent writing skills - writing samples in both languages required*
Great/Excellent computer skills (Online research, Google Docs/Microsoft Office)
2+ years of Customer Service (online preferable) experience.
College student/graduate or equivalent experience
Schedule:

Odd hour availability during weekdays
Part-Time (example: weekdays 1:00pm - 6:00pm; weekends 3 hours on/off)
Availability on weekends (remote from home) (TBD After training)
*To apply please send a writing sample in both English and your second language, a current resume and a brief email about why you are a perfect fit for our awesome team!

Job Type: Part-time

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