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AI Powered Marketplace for Rentals

Operations Specialist

$40k – $50k
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Voyajoy is a growing leader in the real estate industry, providing short-term rental management services , long-term rental services for Corporate clients and software solutions. Founded in February 2016, we are a technology company focused on bringing reliable solutions to operational challenges in the short-term rental industry. With our technology we help homeowners manage their rental with ease while giving them the tools to maximize their investments and efficiently manage their team and contractors.
We are looking for individuals with strong work ethic. The ideal candidate is a person who has natural, excellent problem solving, organizational, time-management, efficiency, and project management skills.You will make certain that Voyajoy's product quality provides clients the best experience possible.
Your Responsibilities
Assist guest operations representatives with time-sensitive situations.
Inspect the properties to ensure quality of listings.
Respond to escalation situations for guests that require additional support, including compensation decisions.
Prompt response to guest feedback in real time.
Providing feedback on the efficiency and effectiveness of the customer service process to the team.
Successfully manage the guest experience while on the Voyajoy platform.
Works closely with the Operations & Growth Director and creatively design solutions for client needs.
Work on special projects and ensuring timely roll-out and execution of new initiatives by Voyajoy
Needs to be great at managing a lot of projects at the same time and effectively delegating tasks.
High attention to detail and strong organizational skills with the ability to perform multiple functions simultaneously in a timely manner.
Prefered Qualifications & Experience :
At least 2-3 years experience supervising, ideally in the hospitality industry.
Excellent and efficient time management and project management skills.
Ability to work independently and exercise prudent judgment in problem solving.
Must be flexible and adaptive to changing priorities and thrive in an environment that can be quite ambiguous.
Willingness to perform varied tasks with enthusiasm.
Excellent verbal and written communication skills.
Motivated to work hard in a fast-paced, ever-changing environment.
Speaks Spanish and English.
Voyajoy is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in Voyajoy.

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