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Best Loyalty Solution

Customer Service Team Lead

$12k – $24k
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Responsibilities

Help lead a team of front-line support representatives to provide world-class support to our customers
Partner with the entire team to convert initiatives into policies which will have a positive impact on our customers
Ensure our customer service teams deliver high-quality performance
Investigate incidents, verifying facts, and figuring out resolutions
Monitor flagged and inappropriate content and identify trends in online risk
Collaborate with internal team, both regional and country team
Dive deep into the performance numbers, perform gap analysis and take data-driven actions to increase the quality and the reactivity of our customer service.

Requirement

At least Bachelor’s Degree or higher
Good communication skills in written and spoken English and local language
Min 2 years of relevant professional experience, preferably as a first responder, incident responder, customer service, or customer relations
Real passion for helping others and crafting customer service experiences that exceed users’ expectations
Ability to troubleshoot problems and find speedy resolutions
Skilled at handling multiple issues at once to efficiently prioritize and solve a large number of inquiries

Bonus Points

Passionate about great customer experience
Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
Goal-oriented - You will do what it takes to achieve the critical metrics in providing a high quality of customer experience towards our customers
Willing to learn - You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different strategies and tracking the results
Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front-lines of a highly visible, fast-growing brand

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