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Curated Marketplace for Vintage & Design Furniture

CX Specialist (Procurement) Paid Internship or Full-time position- Customer Experience

£15k – £18k • No equity
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Who are we?

Vinterior is the place where the world can buy and sell vintage furniture and Antiques. In less than four years, the Vinterior Marketplace has grown into a community of over 1,600 independent furniture dealers worldwide. We work only with selected professional sellers to ensure that our customers can find products that match the values that matter to us: character, a passion for craftsmanship and an obsession for delivering exceptional customer service.

We provide inspiration and unique content to help and individual shoppers to create their dream home with confidence. We also offer dedicated support to allow interior and property trade professionals to source for projects with convenience and speed.

View our manifesto (workable.com/nr?l=https://www.slideshare.net/LeslieFournier/vinterior-purpose…)

Our ideal candidate

You will be part of the Customer Experience team, in charge of our high-value clients, professionals and consumers. Your focus will be around offering a bespoke experience to our most important clients and nurturing a long term relationship with them.

With a solid B2B program that allows design professionals to have exclusive advantages, you will ensure that procurement from the sourcing to the delivery, working closely with our Head of B2B partnerships.

You are independent and organised and you love helping clients and finding creative solutions for them. We work at a very fast pace, so promptness and precision are key.

Requirements

* Business School Degree or Hospitality
* Excellent written and verbal English
* Highly organized and proactive
* Attention to detail
* A real passion for clients
* Great listener and a solution provider
* General MS Office experience is expected (Excel, Word, Powerpoint), as well as the ability to pick up new software quickly
* Initiative and decisiveness
* Understanding the design or the creative industry is a plus
* Ideally some previous experience in customer care or in project/sales coordination

Benefits

The Vinterior team is a group of dedicated, enthusiastic and aspiring individuals made up of marketers, developers, designers, sales, operations and supply. We operate in a collaborative environment that works by us motivating and inspiring each other. Learning is central to our company culture and we push and support the development of your skills.

Vinterior is an exciting and fast-moving business, we expect our team to embrace change and feedback to continuously improve.

We work from an office space based in Commercial Street, next to Spitalfields Market, London

We like going for regular Friday drinks, and celebrate as a team our successes


IMPORTANT:

Here is a link to our values deck: bit.ly/2DmfoCV (workable.com/nr?l=https://bit.ly/2DmfoCV)

Please make sure you share all of them before applying as it is crucial for us to bring in the team people sharing these values. Please note that it will be a big part of the discussion in our interview process.

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