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Helping primary care physicians get to a better model for care

Technology Support Specialist

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At VillageMD, we are committed to helping patients achieve greater health by delivering the most accessible and efficient healthcare in the world through partnership with primary care physicians. We're in a unique position to impact everyone in primary care from independent, family-owned practices to world-class health systems. Integral to our Technology Operations team, the Technology Support Specialist at our organization will support and maintain productivity and collaboration technologies.

What are some examples of projects you will be leading as a Technology Support Specialist at VillageMD?

- Documenting location-based support guides for various markets to enable faster resolutions of hardware and software issues
- Develop a training program to enable better use of various corporate tools & technologies

What will make you successful here?

- A desire to own problems and deliver fast resolutions to requests reported by our colleagues
- Ability to work on the fly and pick up new technologies and concepts quickly
- A low ego and humility; an ability to gain trust through strong communication and doing what you say you will do

What you might do in your first year:

- Be first point of contact for all hardware and software related issued reported from all VillageMD locations as well as remote teams
- Build and configure Windows and Apple laptops, printers and other peripheral hardware.
- Educate employees on security best practices and provide guidance on productivity and collaboration software.
- Support all network related areas, such as Wi-Fi, VPN, phones, video conferencing and requests coming from remote offices.
- Manage User Lifecycle Activities in OneLogin, Active Directory and Office 365.
- Create, validate and update content related to technology in use at our organization.

The following experience is relevant to us:

- 1-3 years of full-time experience supporting varying technologies in mid-size office environment
- Excellent communication skills
- Detail-oriented self-starter who can multi-task and prioritize with minimum supervision.
- Strong knowledge of MS Windows and MS Office
- Experience with Service Management platforms such as Jira, Remedy or Service Now
- Bachelor’s degree in Information Technology or related field.

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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