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Innovative telecommunication solutions

Customer Success Manager

€35k – €45k • No equity
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Your state of mind, You

• Have professional experience in Customer Relationship Management where you acquired the knowledge of customer service practices
• Are passionate and knowledgeable about Tech and at ease with Web services and SaaS business models, eager to learn more about Web applications
• Have excellent relationship skills, you are rigorous, organised, autonomous and result-oriented with a strong entrepreneurial spirit and like to take initiatives
• Are knowledgeable about the industry and the retail worlds, their actors and their practices
• Are fluent in both French and English



What would you do ?

• Ensure training and compliance for our customers’ users
• Develop strong and sustainable relationship with the users
• Identify the sticking points while using ViiBE in order to emphasise the adoption and steadily optimise the customer’s journey
• Follow up on the consumption (number of ViiBE communications, minutes per experts…)
• Develop a comprehensive understanding of the customers industry business challenges and objectives to appropriately map features to address their needs
• Elaborate action plans to expand sales within an existing account (upselling and retention)
• Secure the contract renewal and, if necessary, support the renewals process to minimise customer attrition



Why should you work @ViiBE ?

• Join a fast-growing startup in a stimulating environment
• Interact with co-founders : the opportunity to shape directly the company’s strategic direction
• Learn a lot about Web Technologies and entrepreneurship
• You will have your own desk at Station F within HEC incubator, benefit from perks and professional advisory services



Salary

Salary : depending on your experience and know-how, bonuses will be considered
Starting date : ASAP



Recruitment Process

1. Interview with Marc : sharing ViiBE’s vision and Case study
2. Interview with Charles and Marc : informal exchange



Contact

Marc Prempain - Co-founder & CEO - marc@viibe.co
Website : viibe.co (new version coming soon)

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