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Point-of-Sale Finance Platform

Customer Service Lead @ scaling Fintech

£20k – £35k
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About Us
Vendigo Finance is an innovative point-of-sale (POS) platform dedicated to the home improvement sector headquartered in London. We pride ourselves on being the first technology driven POS platform in the home improvement sector. We have partnered with market leading personal lenders to offer the broadest range of loan products to consumers, via merchants, looking to realise their home improvement dreams.

Vendigo is part of the Nova Founders Capital portfolio of Fintech businesses. Nova has 500+ employees across the portfolio, has offices in 14 markets and investors, including Goldman Sachs, Alibaba and the World Bank.

Your Role
To provide exceptional customer service to both our merchants and applicants, and to keep customer service [CS] systems up to date.

To succeed in your role
- You will proactively address applicant and merchant queries both over the phone and via email
- You will establish a strong rapport with merchants beyond the day-to-day CS cases. Merchants should see you as an extremely positive part of their Vendigo experience, frequently solving problems before they are even aware of them
- You will regularly update the system(s) we use for CS so that customer cases are up to date and accessible
- You will drive a proactive, organized, and innovative CS culture that creates a positive experience for our merchants and applicants while enriching the positive attitude within Vendigo

To support you
- You will work alongside the operations manager and the CEO who will provide you with training and support every step of the way

Your Profile
- You have a Degree or equivalent level qualification
- You are structured and do not mind handling many tasks simultaneously
- You have a strong work ethic
- You are curious about the world and possess an innate desire to learn
- You have a natural ability to make people feel comfortable around you
- You can communicate clearly with people over the phone, and via email
- You are empathetic, resilient, enthusiastic and love a fast-paced environment

Your Benefits
- Team lunches
- Friday drinks
- Great working atmosphere in fun but hard-working team
- Central London office location (Victoria)
- Opportunity to learn from other businesses in the Nova portfolio
- Amazing career opportunity
Location
London
Job type
Full-time
Visa sponsorship
Not Available
Experience
1+ years
Hiring contact

James Morton

Avatar for James Morton

Vendigo Finance UK at a glance

Point-of-Sale Finance Platform

Vendigo Finance UK focuses on Financial Services, Consumer Lending, Fin Tech, and Financial Technology. Their company has offices in Victoria. They have a small team that's between 11-50 employees.

You can view their website at https://www.vendigo.com/ or find them on Facebook and LinkedIn.

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