Avatar for Venatrix

London's No.1 SaaS Sales Talent Partner

Customer Success Manager

£50k – £50k
Apply now
Venatrix has just won an exclusive partnership with a SaaS loyalty platform company to help them build a sales team to launch their brand-new app in collaboration with one of the biggest and most well-known brands in the world. This company is looking for a Customer Success Manager with a minimum of 3-years Customer Success or Account Management experience in either SaaS or FMCG to sell this solution. This role will involve looking after existing customers and creating upsell opportunities. This is an internal and field-based role offering a basic salary of £50,000 + double commission.

Since its inception in 2015, this company has grown to a multi-million-pound turnover company with some of the UK’s biggest retailers as its clients. The company is very much in ‘scale-up’ phase and is full of super smart people who want to make this company the #1 SaaS loyalty platform in the world.

What you will be doing in this career defining role ...

You will be instrumental in growing and retaining strong client relationships and ensuring all internal teams are in step when it comes to providing a truly exceptional client experience. Specifically, you will be responsible for:
• Account management: you’ll build and maintain valuable B2B relationships with our clients
• Reporting & analytics: you’ll regularly analyse client data and provide sound recommendations to enhance business growth.
• Collaboration: you’ll foster strong internal relationships across Yoyo (Sales, Marketing, Engineering, Legal, Product, Finance)
• Partnership engagement: you’ll be mindful of brand and opportunities to maximise our collaboration in the here and now and future.
• Trouble-shoot: If any issue arises, you will triage and solve; you’ll work with relevant teams to spot any common issues and drive forward with iterations to ensure that our product goes from strength to strength.
What we will be looking for in our next teammate …

• Experience gained in a client facing and B2B account management role such as Client Services Manager, Partnership Manager, Customer Success Manager, Account Manager, Relationship Manager, Account Executive or similar
• Experience working in the hospitality, food and beverage and, or payments space is desirable
• A track record of smashing targets and identifying client growth opportunities
• Familiarity with Zendesk, Hubspot, Intercom, or MixPanel or similar is desirable
• An entrepreneurial mind-set
• Tech savvy - you are at ease demonstrating a product effectively
• A confident and compelling communicator - both verbally and in writing
• Strong presentation skills
• Strong negotiation skills
• Ability to handle volume and pace
• Ability to handle ambiguity
• Highly collaborative - able to work across teams (i.e with product, tech, legal, finance, marketing, account management) to deliver results
• Able to join the dots and understand the impact of your actions in achieving wider goals / the big picture
• A self-starter and able to prioritise own workload effectively
• Excellent attention to detail
• Experience of growing with a rapidly scaling company is desirable
If you are looking to rocket fuel your career, then this truly is a perfect opportunity for you to do exactly that. Apply today!
Location
London
Job type
Full-time
Visa sponsorship
Not Available
Hiring contact

Elaine Tyler

Avatar for Elaine Tyler

Venatrix at a glance

London's No.1 SaaS Sales Talent Partner

Venatrix focuses on Recruiting and Staffing Firms. Their company has offices in London. They have a small team that's between 11-50 employees.

You can view their website at https://venatrixuk.com/ or find them on LinkedIn.

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