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Head of Customer

£65k – £85k • 0.1% – 0.5%
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Vector.ai is a machine learning start-up on a mission to transform document-driven operations in the supply chain and beyond. An applied AI company, we’re combining bleeding-edge machine learning research with a zealous focus on the customer; everything we do - across our stack - is informed by real-world operational insights. Our customers are some of the largest companies in the world, but our ambition is to help some of the most under-served companies too.

We’re looking for a Head of Customer / Customer Success profile to work with our growing customer set. You’ll reconcile daily customer interactions with a high-level strategic overview of our roadmap and help to shape our priorities across a spectrum of product and machine learning (ml) engineering timelines.

Specifically we want someone who can:

  • Be the customer champion, understand our customers’ needs in-depth
  • Manage relationships with our enterprise clients
  • Proactively prioritize feature development from the customer side
  • Assist in customer on-boarding and acquisition
  • Express themselves with clarity and structure
  • Be comfortable making decisions and executing under pressure
  • Grasp technical details of our product, stack and technology (including ml)
  • Bring energy and empathy to the role
  • Scale and manage their own team

We’re looking for someone who has:

  • Experience in an applied AI company
  • Delivered product to and with enterprise
  • Worked in a start-up environment before and/or are entrepreneurial
  • 3+ years of related experience

Day-to-day you will:

  • Manage customer interactions and prioritize their feature requests
  • Drive customer discovery together with product design and management
  • Help to define feature scope and delivery timelines with engineering
  • Communicate priorities across the team and to customers
  • Collaborate closely with the management team

This is an exciting role for someone who enjoys solving customer problems with energy, wants to see their contribution evolve into high-level strategy, and who is keen to grow their profile inside and outside our company.

Generous salary and equity. Get in touch at contact@vector.ai

Vector AI at a glance

Your Paperwork Co-pilot™

Vector AI focuses on Supply Chain Management, Logistics, Procurement, and Fin Tech. Their company has offices in London. They have a small team that's between 11-50 employees.

You can view their website at https://vector.ai

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