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Head of Customer£65k – £85k • 0.1% – 0.5%
Vector.ai is a machine learning start-up on a mission to transform document-driven operations in the supply chain and beyond. An applied AI company, we’re combining bleeding-edge machine learning research with a zealous focus on the customer; everything we do - across our stack - is informed by real-world operational insights. Our customers are some of the largest companies in the world, but our ambition is to help some of the most under-served companies too.
We’re looking for a Head of Customer / Customer Success profile to work with our growing customer set. You’ll reconcile daily customer interactions with a high-level strategic overview of our roadmap and help to shape our priorities across a spectrum of product and machine learning (ml) engineering timelines.
Specifically we want someone who can:
- Be the customer champion, understand our customers’ needs in-depth
- Manage relationships with our enterprise clients
- Proactively prioritize feature development from the customer side
- Assist in customer on-boarding and acquisition
- Express themselves with clarity and structure
- Be comfortable making decisions and executing under pressure
- Grasp technical details of our product, stack and technology (including ml)
- Bring energy and empathy to the role
- Scale and manage their own team
We’re looking for someone who has:
- Experience in an applied AI company
- Delivered product to and with enterprise
- Worked in a start-up environment before and/or are entrepreneurial
- 3+ years of related experience
Day-to-day you will:
- Manage customer interactions and prioritize their feature requests
- Drive customer discovery together with product design and management
- Help to define feature scope and delivery timelines with engineering
- Communicate priorities across the team and to customers
- Collaborate closely with the management team
This is an exciting role for someone who enjoys solving customer problems with energy, wants to see their contribution evolve into high-level strategy, and who is keen to grow their profile inside and outside our company.
Generous salary and equity. Get in touch at email@example.com
Vector AI at a glance
Vector AI focuses on Supply Chain Management, Logistics, Procurement, and Fin Tech. Their company has offices in London. They have a small team that's between 11-50 employees.
You can view their website at https://vector.ai