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Solutions Consultant, SMB

$70k – $100k • 0.07% – 0.1%
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UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. UserTesting has over 1,200 subscription customers, including 48 of the top 100 brands in the world, and has delivered human insights to over 35,000 companies to-date.

Founded in 2007 and backed by Accel and OpenView, UserTesting is headquartered in San Francisco with offices in Atlanta and Edinburgh. To learn more, visit usertesting.com.


Job Description
What makes the difference between a product that's engaging, compelling, and easy to use — and one that's frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to create great experiences.

As a Solutions Consultant, you'll be an integral part of our sales organization, adding value throughout the sales process in the areas of requirements analysis, research solution development and product demos.

What you'll be doing:
Collaborate with Account Executives to identify and uncover customer business goals, needs and pains
Provide recommendations and best practices on how UserTesting can address customer business goals, needs, and pains
Manage free trials, including delivering proof-of-concepts (POCs)
Inform & educate the SMB team on all Product capabilities, launches, and roadmaps
Deliver world-class product demonstrations (when needed) that show the value of the UserTesting platform in relation to customer’s goals
Develop a deep familiarity of the UserTesting platform via hands-on training and use
Show understanding and value of customer experience research methodologies conducted via the UserTesting platform
Consult with the Product team on research products that affect sales

Qualifications:
Four-year college degree or equivalent work experience
1+ years of B2B research solutions support or UX research experience for applications software products (preferably in an on-demand/SaaS business environment)
Excellent written, oral, interpersonal, and presentation skills
Excellent analytical and problem solving skills
Ability to manage multiple projects simultaneously and be results oriented
Strong passion for UX research and technology
Experience with our product is a plus!


Additional Information
Besides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options.

Learn more about what it’s like to work at UserTesting at: usertesting.com/about-us/jobs

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