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Sales Operations Analyst

$90k – $100k • 0.07% – 0.1%
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UserTesting enables companies to put their customers at the center of every business decision by leveraging the power of human insights. The most advanced on-demand customer insights platform, UserTesting enables product managers, UX researchers and designers, marketers, and digital executives to connect with their exact target customer in a matter of hours and uncover actionable insights that drive ROI. More than 35,000 companies have adopted UserTesting to make smarter business decisions throughout the design and development of their digital experiences as well as in their marketing messaging and competitive positioning.

UserTesting is looking for a Sales Operations Analyst to join its growing team. This role will report directly to the Director of Sales Operations & Strategy with a focus on supporting pipeline management. This role will support building standardized metrics, enhancing data quality, fulfilling ad-hoc reporting requests, and then will analyze results to provide insights, conclusions, and general guidance to the sales organization. The successful candidate will be a high-energy, hands-on, detail-oriented individual with experience reporting on CRM data for our sales team, with a proven record of turning data into actionable insights.

This analyst will work in a high growth, dynamic, and collaborative environment, partnering closely with Sales, Marketing, Customer Success & Services, Finance and Legal.

Responsibilities:

Create reports for executives and sales management, segmented by geography, product family, partner channel, customer vertical, customer size, etc.
Design sales reports and dashboards in alignment with strategic initiatives by gathering business requirements, providing subject matter expertise, creating, testing and deploying.
Help sales management enhance the understanding of their business, improve decision making and increase sales productivity.
Consult with global Sales leadership to identify automation opportunities and process efficiencies that will help our business grow.
Build repeatable processes to consistently improve data quality.
Understand our salespeople's pain points and modify our tool processes for productivity gains.
Assist with demand planning by providing visibility into the sales funnel.
Resolve case inquiries and be a trusted advisor to our sales team. Frequent communication with account executives and sales management. Process corrections and adjustments as they arise.
Document business processes and create desktop procedures for monthly/quarterly close, commission accounting tasks, and audits.
Execute assigned projects as needed and recommend and deliver process improvements.

Education & Experience:
2-4 years is required, ideally in financial analysis and/or accounting with experience working in a SaaS or technology company. A Bachelor Degree required; Finance, Economics, or related field is preferred.
Strong communication (written and verbal), organizational, analytical and problem-solving skills, along with strong attention to detail.
Exceptional data analysis skills and problem-solving ability, including advanced proficiency in business intelligence (Tableau, Periscope, Looker a plus) or decision support systems, as well as Excel (lookups, pivot tables, macros, etc.).

Desired Skills:
Experience with pipeline management, demand generation, coverage models, and territory alignment preferred.
Ability to multi-task while managing deadlines, perform well under pressure, work independently and as a part of a team.
Demonstrated ability to have completed multiple, complex technical projects and to manage projects to on-time completion.
Ability to succeed in a collaborative, start-up-paced environment.
Good business acumen and awareness of business trends.
Experience working with Sales Organizations.
High degree of motivation, flexibility and creativity.

Besides a great work environment and the opportunity to change the world, we offer competitive salary, benefits, plenty of perks, as well as stock options.We value diversity, and w are proud to be an inclusive, equal opportunity workplace.

Learn more about what it is like to work at UserTesting at: usertesting.com/about-us/jobs

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