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User research automation platform for product & design teams

Support Specialist

$30k – $35k • No equity
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Location: Remote
Position Type: Full-time, Salaried

Company Overview:

At User Interviews, our mission is to make it easier for product managers, designers, and UX researchers to create products that their users will love. Our first step has been to build a platform that automates the process of recruiting, vetting, and scheduling candidates for our clients’ research studies. Over 250 companies, including tech giants like Pinterest, Microsoft, and Dropbox, are already using this platform.

Job Description:

As our Support Specialist, you’ll be responsible for the daily communications with our participants and new clients. The role will is heavily customer support focused. You play an integral part in understanding our participant and new client audience while building processes to manage their needs.

Primary Responsibilities:

• Manage all participant support tickets
• Manage inbound chats from our audience
• Track needs or potential improvements in participant experience
• Own and develop processes for customer satisfaction
• Work with VP, Operations to define role and build scalable CS solutions


Ideal Candidate Qualities:

• Self-starter
• Likes chatting with customers
• Positive attitude and friendly demeanor
• Enjoys problem-solving

Requirements:

• Bachelor’s Degree
• 1-2 years experience at startup (nice to have, but not required)
• Excited by the prospect of building a company up from the ground floor

Benefits:

• Be part of an awesome, intellectually curious, fast-moving team
• Work remotely full-time
• Monthly stipend
• Transparent company culture

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