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User research automation platform for product & design teams

Project Coordinator - East

$35k – $40k • No equity
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Location: Remote—East Coast
Position Type: Full-time, Salaried

Company Overview:
At User Interviews, our mission is to make it easier for product managers, designers, and UX researchers to create products that their users will love. Our first step has been to build a platform that automates the process of recruiting, vetting, and scheduling candidates for our clients’ research studies. Over 250 companies, including tech giants like Pinterest, Microsoft, and Dropbox, are already using this platform.

Job Description:
As Project Coordinator, you’ll be responsible for client success with our core products. The role encompasses many aspects of customer service, project management, and account management.

**This position is for the Sunday through Thursday shift!**

Primary Responsibilities:

• Serve as onboarding and product specialist for new clients
• Manage the recruitment process for client projects
• Provide strong support and assistance
• Build strong relationships with clients like Spotify, IDEO, and Pinterest
• Work with VP, Operations to scale internal operations/customer success infrastructure

Ideal Candidate Qualities:

• Self-starter
• Results-oriented
• Rational, data-driven
• Enjoys problem-solving

Requirements:

• Bachelor’s Degree
• 1-2 years experience at startup (nice to have, but not required)
• Excited by the prospect of building a company up from the ground floor

Benefits:

• Be part of an awesome, intellectually curious, fast-moving team
• Ability to influence all parts of a fast-growing startup
• Transparent company culture

Meet your team

People you would work with in this role
Co-founder of @User Interviews. @Duke University and @Harvard Law School

Bob Saris

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Cofounder and CTO at @User Interviews. Worked as a software engineer at @Capital IQ for 3.5 years after graduating from @Carnegie Mellon University in 2010.

Dennis Meng

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Melanie Albert

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Via
Solutions-oriented and enthusiastic leader with a passion for startups and operational efficiency.

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