Improving Student Retention in Colleges
Customer Support Specialist (part-time)$20k – $25k
As a part-time Customer Support Specialist at Upswing, you will help us provide an excellent customer experience through clear communication, troubleshooting, and collaboartion with team members. You will specifically work with our operations team to provide customer support efforts that will enhance our live chat, ticketing responses, and text message interactions with college students and admins.
In this role, you'll get to work alongside team members to:
Provide excellent customer support. You will interact directly with end users of our product to help provide troubleshooting and technical guidance. This may involve direct chat, responding to user inquiries, and occasionally interacting with users through screensharing and other virtual means.
Communicate issues and questions from customers. As you support students and admins using the Upswing platform, it's impotant that critical issues are communicated to product team members as they arise and the right level of context is provided to aid in the troubleshooting and resolution of issues.
If you apply for this role, you should:
- Be tech savvy and able to quickly learn new software
- Communicate clearly and effectively
- Have an empathetic and fun personality
- Be detail-oriented and organized
- Be able to work part-time during the hours of 8am-12pm CST Monday through Friday
Some extra things that may set you apart:
- Experience with software platforms Airtable, Zapier, and Dialog Flow
- Working knowledge of user experience
- Experience with data visualization tools like Tableau, Periscope, or Mixpanel
- Experience with customer service at a tech startup
Benefits and compensation include:
- Competitive salary at $18/hour
- Remote working envionment with opportunities for in-person collaboration
- An energetic and fun team to grow your career with!
Currently partnered with colleges all around the country, Upswing helps over 600,000 students succeed throughout college. You'll get to work with a team of motivated, intelligent, and fun people at Upswing - all working towards the same mission of student success. We're located in Austin, TX and are excited to meet you!
Upswing is a student retention platform that partners with colleges and universities across the country to improve student graduation rates. Our unique approach combines student success services by 24/7 live online tutoring and advanced data analytics to understand when students are at risk, and help colleges do something about it.