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Transforming the philanthropic sector's approach to impact evaluation.

Client Manager, Strategic Accounts

$120k – $180k • 0.0% – 1.0%
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We are looking for a high-energy relationship builder to join our mission-driven team as a Client Manager and own a portfolio of highly strategic players in the impact sector (largest NGOs, impact investors, foundations, etc.). The role combines creating impact with our clients and delivering business results through retention and expansion. Success in this position requires both a passion for building customer relationships that build long-term value on both sides, and a solid understanding of the impact sector stakeholders and dynamics. This is a great opportunity for someone who wants to play a critical role in transforming the philanthropic sector’s approach to impact evaluation, by acting as a trusted advisor for a portfolio of clients.

// Job Responsibilities
- Lead all phases of the post-purchase client journey from onboarding to value realization to renewal and expansion and deliver an exceptional experience for your clients.
- Develop, execute, and maintain strategic account plans to drive quality relationships, adoption, retention, and overall client impact and success.
- Be a trusted advisor and have a complete understanding of your client’s impact goals, data collection approaches, and metrics needed for success.
- Build a deep understanding of our products and the different impact verticals (education, public health, affordable housing, etc.) to help clients leverage the full value of UpMetrics.
- Design and run sessions to help clients define their goals, impact frameworks, and data collection strategies, from small groups to larger convenings with multiple organizations.
- Build community among clients and facilitate introductions in the sector as appropriate.
- Collaborate with sales, marketing, implementation, support and executives to deliver the best experience to clients along their journey.
- Maintain strong referencability with your clients and a strong referral business for sales.
- Serve as the “voice of the customer” internally to help drive the product roadmap.

// About You
- 5+ years of experience in client-facing roles (strategic partnerships, consulting, professional services, customer success management, or account management)
- Demonstrated ability to build strong relationships with diverse stakeholders at all levels.
- Track record of exceeding growth targets, including retention goals and revenue goals.
- Excellent project management and communication skills.
- Quick learner, able to fully grasp high-level concepts as well as technological details.
- Adaptable, comfortable with ambiguity and execution-oriented.
- Readiness to help test and improve team processes.
- Highly self-motivated and able to own multiple projects (internally and externally) in a fast-paced environment while working remotely.
- Experience with CRM and project management tools (Salesforce, Asana, Google Apps, etc.)
- Bachelor's degree or higher in related field.

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