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Unstack delivers an automatic, easy, unified marketing platform that instantly works.

Customer Success Lead

$45k – $80k • No equity
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Spark’s cutting edge content and data analytics platform helps marketing teams collaborate to launch intelligent websites and landing pages designed to drive customer growth. We’re looking for a customer success lead who can serve as the first line of offense for working with new Spark users to drive them to success and productivity with our products.

Key Responsibilities:
- Serve as the first touchpoint with all incoming leads, working to schedule demos and walk through Spark’s tools to ensure each new customer experiences a “wow” moment.
- Triage, route, and manage incoming questions and inquiries to the appropriate team member to ensure quick resolution of any questions or issues from customers.
- Communicate sales, marketing, and educational collateral needs to the marketing team to improve customer success efficiencies.

Previous Experience:
- Consultative sales and customer success experience within the marketing technology industry.
- Strong verbal and written communication skills. Ability to identify customer needs and drive to solutions. Ability to speak with executive presence and communicate with the senior leadership team.
- Ability to operate with little oversight and self-manage against clearly defined goals. This is a must-have skill for this role.

Meet your team

People you would work with in this role

Grant Deken

Avatar for Grant Deken
I build teams and products. Founder Spark.app. Previously Co-Founder of Grapevine (Acquired by Ideanomics NASDAQ:IDEX).

Steven Moseley

Avatar for Steven Moseley
20-year veteran developer, engineering manager, software architect, interactive UI developer, and amateur poker player

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