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Design Together

Community Manager

₹3L – ₹5L
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UNI is the world's leading platform which organizes design challenges, is seeking a full-time Community Support Associate (contracted) to join our team.

As a part of UNI, you will be supporting a community who are looking to solve some of the most challenging design problems in the world. Our talented team of designers, developers, and community managers work hand-in-hand to create a revolutionary product that connects and empower the creative world.

We have a community of over 60,0000 members and more than 5,000 projects of creative work. The Community team - the “eyes and ears” of the brand - is the front line of communication. We answer questions, help members use our products correctly, advocate for features they want, and generally make sure they have everything they need to succeed.

The Community Support Associate (contracted) will be working with our COO, as well as directly with our global membership to answer questions and help our users feel supported and empowered to use the site. You will also identify problems and ensure all areas of UNI to run smoothly by working with our development team.

This is a full time (M-F 9a-6p), paid, a contracted position that will build your skill set to help jump start your career in tech.

We strive to provide the best user experience to our members, and Community Support is our most important tool for collecting feedback on how our members use UNI - then using this to improve our products.


Responsibilities:

- Working with our COO to provide product support to our community.
- Balancing a high number of support tickets while prioritizing the most urgent questions
- Drafting materials that will help members use UNI and it's services to its full potential and improve the support infrastructure (FAQs, tutorials, and other resources)
- Being a “bug detective,” and identifying what problems need to be escalated for fixing to help our team to run the product perfectly
- Identifying trends in feedback from users and suggesting product improvements


What you’ll take away:

- An in-depth introduction into the field of customer support and community management
- A deeper understanding of how product changes and fixes are made in a tech environment
- The ins-and-outs of working at a tech company (and the perks! team events, a lively work environment, and lots of snacks)


Requirements:

- Kind, helpful, empathetic, and adaptable to an ever-changing environment
- Previous experience in some type of customer service role
- Extraordinary written communication skills
- High level of organization
- Positive energy and desire to help others
- Ability to manage change in a fast-moving and constantly evolving business
- Attention to detail to help identify, troubleshoot, and report bugs
- Strong problem-solving skills
- Ability to determine customer needs and provide appropriate solutions
- Savvy with online and mobile applications
- Understanding of Google Docs
- Fluent English speaking proficiency
- Experience of using Zoho products is a plus or a similar product like Zendesk.

UNI.xyz at a glance

Design Together

UNI.xyz focuses on Design, Architecture, Designers, and Social Network. Their company has offices in Delhi. They have a small team that's between 11-50 employees.

You can view their website at https://uni.xyz