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India's largest free learning platform

Chat Support Executive

₹4L – ₹4.5L • No equity
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Unacademy is looking to hire a smart individual who will help build strong relationships within the education community. The role will require providing support via chat to our learners in a professional and timely manner and help to resolve any queries and issues.

Role & Responsibilities:

Develop strong customer relationships and will be responsible to resolve queries of the customers through chat within the assigned TAT
Manage and take ownership of the resolution process for all customer related issues.
Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.
Flexible to work on weekends - will offset with compensatory offs.
Understand the process and identify improvements to enhance the customer experience
Analyze customer issues and identify trends.

Job Qualifications:

At least one year of customer service experience via live chat
Effective reading and writing English communication skills
Excellent communication, analytical, listening and organizational skills
Excellent customer service skills and great enthusiasm for helping customers
Must be able to prioritize and complete all job duty requirements

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