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A membership service for people 65+

User Research Intern (Paid)

No salary • No equity
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At Umbrella, we help Members 65+ care for and age in their homes by connecting them with Umbrella Neighbors -- handy and skilled folks in their communities. As a user research intern, you’ll help us understand our Members and Umbrella Neighbors and their needs.

We’re looking for a summer intern, who will be on our team for roughly 10-12 weeks.


AS A USER RESEARCH INTERN AT UMBRELLA, YOU WILL

- Deepen our company and industry’s understanding of older adults 65+.

- Work across the company to help us learn more about a variety of customers we serve -- our Members, Umbrella Neighbors and Umbrella Pros -- through both qualitative and quantitative research methods.

- Create repeatable deliberate forums for user input and use this feedback to help the rest of the team shape digital and service products, software design, and other solutions.

- Publish your findings, positioning Umbrella as an expert for the 65+ community.


WE BELIEVE A SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING

- Currently pursuing or recently graduated with a degree in HCI, Psychology, Cognitive Sciences, Anthropology, Information Science, or a related field

- Experience conducting a variety of user research methods both quantitative and qualitative

- A deep curiosity and empathy for our 65+ year old user.

- Enjoy helping others see and understand your research through strong storytelling

- Excel in fast paced environment with high ambiguity and rapid change needed – you make stuff happen.

- Humility. No task is too small for anyone on our team. You’re ready to roll up your sleeves and do whatever it takes.

- Work ethic. We have fun here - and part of fun for us is working hard toward an important goal.

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