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The only analytics software for Chief People Officers & CEOs

Success Engineer

$70k – $150k • 0.1% – 0.5%
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The short & sweet summary.

Twine (twinelabs.com) helps companies make smarter people decisions: how to hire faster and more efficiently, how to reward great performers, how to predict turnover, how to help employees grow, etc.

We’re backed by founders of billion dollar companies (MuleSoft, MobileIron), thought leaders in people analytics (Adam Grant), and Sand Hill Road VCs - many of whom have remarked we’re the strongest team in their portfolio. Our SaaS analytics product (React/Django) is used by dozens of leading companies, including Segment, CreditKarma, DollarShaveClub, OnDeck and many more!

Now we’re growing, and fast. We’re hiring a success engineer to help our clients solve their most important data problems and get incredible value from the Twine product. We’ll give you as much opportunity as you can handle. This will be a transformational, career-defining choice for you (and for us!) as Twine continues to grow.

Who you are:

* A technical swiss army knife. You’re comfortable writing SQL queries, Python scripts, even building Google Sheets to transform data. You’re no stranger to data analysis and visualization - whatever it takes to find and deliver insights from data.
* A problem solver who loves helping people succeed. You love helping users, especially if that’s by solving challenging data problems! You know how to listen closely to pain points and understand user feedback precisely. You’re an ever-present and vocal advocate for our clients.
* Smart, driven, and incredibly ambitious. You’ll join a small, world-class team (Palantir/Airbnb/Harvard/Wharton) building a product that people love. Your role has unlimited potential (segment.com/blog/success-engineers-customer-first) : it can easily grow into product manager, full-stack/front-end engineer, or success engineering lead.

What you’ll do:

* Help clients achieve success with Twine, by any means necessary. You’ll help onboard new clients and educate them on our product, join client meetings to understand pain points and requirements, and support ongoing client requests over email/Slack/Intercom.
* Run custom analytics projects that deliver value directly to clients. We’re insanely focused on making our clients successful - and that means more than just giving them access to our product. You’ll lead custom projects that answer critical questions for HR leaders - like where top performers come from and how to retain them, or how to improve diversity in the workforce.
* Improve the Twine product by building features that unlock value for users. By truly understanding user needs, you'll help make our product more valuable, engaging, and delightful. You'll design and build features that improve user experiences and you'll contribute to software testing/development for our core analytics software (Python, Django, React, Redux, d3).

What you’ve done:

We invest in raw talent and potential over credentials. But regardless of background, we look for demonstrated excellence and high levels of performance:

* 2+ years experience working with clients to deliver technical solutions. This experience can have come from an internal or client-facing role.
* Ability to solve complex data problems with a variety of tools. You should be familiar with SQL query logic, and comfortable analyzing real-world data in Python/R as well as business intelligence tools like Excel or Tableau/Looker.
* Excellent technical communication skills. You'll be constantly writing, reading, and speaking to explain complex analytical concepts - and you should be comfortable with both technical and non-technical audiences.

More about Twine.

Our team: Our CEO, Joseph (linkedin.com/in/josephquan) , spent years immersed in people analytics research and helped found an innovation team at Nike that grew 10X in a year. He’s also an Inc. 30 Under 30 recipient. Our CTO, Nikhil (linkedin.com/in/nsrivast) , studied physics & CS at Harvard and has spent a decade building products in data analytics and machine learning.

Our technology: Our data ingestion pipeline (Python/Airflow) captures people data from recruiting and HR platforms and uses it to create valuable analytics and insights for our users. Our web application is built in Django and React/Redux, and we use D3 for advanced data visualizations. We use AWS infrastructure, and SaltStack to streamline dev ops, scaling, and deployment.

Our values:

* Be intellectually curious and humble. Have an insatiable desire to learn, not to be right. Be a “learn-it-all,” not a know-it-all. Have strong convictions, but listen to and learn from others.
* Believe in exceptional outcomes. Believe that ordinary people can do incredible things with the right attitude and will. Be positive, inspiring, and optimistic. (At the same time, acknowledge the demanding work ethic and drive required for success.)
* Get it done. Focus on rapid learning and execution, and be willing to roll up your sleeves and contribute any way possible. Be indomitably resourceful, drive through obstacles, and deliver on goals.
* Help others be great. Treat your teammates, customers, and partners with respect and kindness. Have positive impact on others in all interactions.

If the role isn’t an exact fit but you’re interested in learning more (we're hiring across the stack), send us a thoughtful note! founders@twinelabs.com

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