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Personalized communication that lets you connect with customers over a single API

Engineering Manager - Messaging Channels/MMS

$135k – $175k AngelList Est.
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Because you belong at Twilio

The Who, What, Why and Where

We are looking for a talented and experienced engineering leader who is excited at the opportunity to lead future efforts in our Messaging Channels and MMS teams. As a manager of a core product at Twilio, you will build and lead an innovative team with a mandate to grow and build messaging channels beyond SMS.


  • You thrive as a champion for your team, setting individuals up for success and putting others’ growth first.
  • You have strong experience leading and managing distributed teams.
  • You are passionate about operational excellence and know how to build an engineering organization that delivers it.
  • You understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud and DevOps environments.
  • You are familiar with agile processes, continuous integration and test automation.
  • You are a strategic thinker and thrive operating in broad scope, from conception through continuous operation of 24x7 services.
  • You love to make an impact and thrive in collaborative, energetic teams.
  • You can own multiple disparate sets of areas and you are able to distill complex and ambiguous situations into actionable plans for your team.



    • Own, operate and maintain your team’s services. Employ Agile methodologies to continuously deliver value to customers.
    • Oversee on-call incident escalation and response processes for the team.
    • Lead and grow a team of passionate engineers in Programmable Messaging. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability.
    • Collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the team has clear direction and priorities.

    • As a member of the Engineering Management team, foster leadership principles and behaviors throughout the organization to groom the next generation of leaders.
    • Help employees grow through career development, coaching and mentoring while guiding senior contributors to maximize their potential.
    • Act as an ambassador for Twilio, recruiting and motivating top talent.


The Programmable Messaging team builds products that enable text message communication to reach hundreds of millions of people every day. You will be presented with countless growth opportunities as you help build a messaging platform that solves the communication problems of today and the future.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be located in our office at 375 Beale Street in San Francisco. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

United States • San Francisco
Job type
Visa sponsorship
Not Available

Healthcare benefits

Retirement benefits

Parental leave

Equity benefits

Generous vacation

Twilio at a glance

Personalized communication that lets you connect with customers over a single API

Twilio focuses on Mobile, Internet, Enterprise Software, Telephony, and Messaging. Their company has offices in San Francisco, New York, Atlanta, London, and Mountain View. They have a very large team that's between 1001-5000 employees. To date, Twilio has raised $363.8M of funding; their latest round was closed on February 2018.

You can view their website at http://www.twilio.com or find them on Facebook and LinkedIn.

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