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Setting Wholesale Free

Community Support

$60k – $80k
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We are hiring a Community Support member to join our team. We are a small team focused on solving a big and difficult problem: how to make global trade radically easier for small businesses. We’re a fast growing venture-backed startup with offices in Zurich and San Francisco.

Community Support will resolve questions, gather feedback, offer guidance, and be an advocate for our community. The ideal candidate is a customer-obsessed, curious problem solver, who wants to exceed expectations and is eager to learn and improve.


What You'll Be Doing
- Support buyers and suppliers through live-chat, email correspondence, and phone calls.
- Gather feedback on the product and service
- Help to establish processes to improve support and community satisfaction


Requirements:

- Bachelor’s degree or equivalent
- 2-5 years of customer-facing work experience (Customer support, Customer Success, Onboarding)
- Ability to work fast, multi-task, and think on your feet
- Time management skills and the ability to respond and resolve inquiries quickly and efficiently
- Critical thinking, clear written & oral communication, and problem-solving skills


Bonus Points

-Retail, wholesale, eCommerce, or Marketplace experience
-Experience with ticketing and live chat software (Zendesk, Intercom, Front, or others)


Benefits:

- Competitive salary
- Impactful work that will help lay the foundation for future projects
- Meaningful equity at an early stage company
Location
San Francisco
Job type
Full-time
Visa sponsorship
Not Available
Experience
2+ years
Hiring contact

Arnold Engel

Avatar for Arnold Engel

Tundra.com at a glance

Setting Wholesale Free

Tundra.com focuses on E-Commerce, B2B, Wholesale, and Logistics. Their company has offices in San Francisco and Zurich. They have a small team that's between 11-50 employees.

You can view their website at http://www.tundra.com or find them on Twitter, Facebook, and LinkedIn.

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