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Risk Management and Pricing of Financial Instruments

Service desk agent (m/f)

€15k – €45k
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Our Company
smarttra.de is a Regulatory Technology (RegTech) company which assists financial players with the pre and post-trade digitization. We improve quality and increase satisfaction among our most active customers, leading investment banks and asset managers.

The Regulatory Technology is a key growth area in financial markets. We support our customers with innovative technology and software to manage regulatory and compliance processes. Our technologies optimize pre and post-trade operations to maximize capital efficiency and mitigate operational risk.

Our customers live in a world where information and capital travel fast. Risk management, compliance, and front office employees require market intelligence and information tools to be able to detect, track, and monitor market developments. smarttra.de provides technological solutions that meet these requirements.


Responsibilities
As a service desk agent, you will be the first point of contact for our partners who are experiencing any issues with a variety of technical products. You will play a vital role in making sure that any problems are resolved quickly and effectively so we can continue to support our customers and provide amazing service to create fans. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

So what would you be doing?
Acting as the first point of contact for various technical issues
Escalating any potential major incidents or threats
Daily interaction with our Technical Support and Product Development teams to respond to and represent our clients’ needs, both immediate and long-term
Identify opportunities for improvement and make constructive suggestions for change


Profiles We Are Looking For
Bachelor’s degree, basic knowledge in financial product offerings and technologies is a plus
Excellent spoken and written English (bonus: German)
Very good team player, very good communication and problem-solving skills
Customer oriented mindset
Adaptability and attention to detail
Ability to remain calm and focused under pressure
Experience with Atlassian software is a plus
You are patient, empathetic, and passionately communicative. You are confident at troubleshooting and investigate if you don’t have enough information to resolve customer complaints. Service desk agents can put themselves in their customers’ shoes and advocate for them when necessary.


Our Offer
Regular in-house training on interesting topics in Financial Engineering and Software Development
Modern and up-to-date equipment
30 days paid vacation
Flat hierarchies and strong team cohesion
Practical and entrepreneurial insights into a fast growing RegTech start-up
Challenging and diversified projects
An exciting and wide range of responsibility with plenty of room for your own creativity
Start-up team spirit: regular team events, soccer-table, free drinks & fruits, monthly team breakfasts
International team with highly motivated colleagues
Competitive salary

Interested? Apply now by sending us your CV at the following link:
jobapplication.hrworks.de/?companyId=g8c1115&id=9ea964

If you need guidance or have any questions about our recruiting and hiring processes, please contact us at career@smarttra.de.

TTMzero at a glance

Risk Management and Pricing of Financial Instruments

TTMzero focuses on Financial Technology. Their company has offices in Berlin. They have a small team that's between 11-50 employees.

You can view their website at http://ttmzero.com or find them on Facebook and LinkedIn.

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