Avatar for Troly.io

Boosting direct-to-consumer sales and direct-from-producer purchases

Client Success and variations thereof

$40k – $60k
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You can help!

Troly is always looking for talented individuals. While there are a few boxes to check, we are far most interested by your abilities, your aptitudes and your attitude.

As a Customer Success specialist you will be required to:

→ Build relationships with customers while helping them implement and configure the platform
→ Use email and live chat to point each question towards the right answer
→ Help new users over the phone to get started (onboarding meetings)
→ Answer Premium Support phone calls
→ Follow existing procedures and suggest improvements
→ Liaise with the Product team to ensure features correctly address requests received
→ Contribute to the knowledge base to allow an increasing number of customers to be self-sufficient
→ Have an opinion on new world vs old world wines

Same as any other roles at Troly;

The appeal of working for "a startup" or in "the industry" just for the sake of it, is unlikely to get you anywhere this time around. We will happily expose you to strategy, planning and the entire foundation of the business if and when required.

The right person is not afraid to shake things up or speak up when needed. They will stand their ground when they know they are right, and learn from it when they are wrong.

We don't expect from you to simply 'answer questions' but take every single opportunity to create a great experience for our customers. Think about what they need or trying to achieve as a business is the key. Troly and our customers are partner!

Customer support skills are important, but making sure everyone in the team gets along is even more. We work in a distributed environment, so working alone, using technology for discussions, communicating and managing your own time are added challenges you will have to deal with.

Now, we also realise that these kind of people don’t just turn up out of the blue. So we are always on the lookout and are planning to grow based on people, not hire based on growth. In return, you must be committed, and anything measured in months will be considered insufficient.

Note that you will be required to be available for a few hours each day or week at least, to work directly with wineries. The rest of your time can be flexible.

Finally; if your only goal in life is to make a difference and genuinely help wineries, you really should get in touch.

Troly.io at a glance

Boosting direct-to-consumer sales and direct-from-producer purchases

Troly.io focuses on Wine And Spirits and Logistics Software. Their company has offices in Sydney. They have a small team that's between 11-50 employees. To date, Troly.io has raised $550K of funding; their latest round was closed on May 2015.

You can view their website at http://troly.io or find them on Twitter, Facebook, and LinkedIn.

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