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Empowering the new generation of online communities

Senior Customer Success Manager

$70k – $90k
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We're Tribe, a fast-growing B2B SaaS startup, empowering the new generation of online communities. We help companies drive growth and engagement by enabling their users to discuss and connect in their branded community.

Roles and Responsibilities

  • Own and drive customer lifecycle
  • Collaborate with customers to understand their business needs and build a strategy with defined goals that demonstrate measurable outcomes
  • Manage, forecast, and secure customer renewals
  • Identify growth and expansion opportunities with strategic customers
  • Implement and drive action plans for at-risk customers
  • Interact with customers to drive adoption, engagement, and solicit product feedback
  • Serve as a product expert and keep our customers informed of feature changes, updates, as well as potential errors or outages
  • Deliver product training and advise on best practices
  • Contribute to our internal and external process and documentation
  • Serve as the voice of the customer and provide internal feedback on how Tribe can better serve our customer base

Requirements

  • 5+ years of Customer Success experience in a SaaS company
  • Customer advocate and relationship builder
  • Creative thinker and problem-solver with a commitment to process improvement
  • Positive attitude, being friendly and fun to work with while remaining a flexible team-player
  • Highly organized and efficient
  • Exceptional communication skills, both verbal and written

Benefits

  • Competitive salary, bonus and stock options
  • Full health benefits package from day one
  • Annual health & wellness allowance
  • Diverse projects, cutting-edge tools and freedom to experiment!

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