Business System Analyst

Trail Techworks builds and operates the technology that powers Trail Appliances – Western Canada’s largest independent appliance retailer.

The Business Systems Analyst will join our growing Business Solutions Team. Working alongside other business analysts, you will work closely with project managers and/or independently to deliver business results across all business areas of Trail Appliances. Your work will include identifying, investigating and resolving business problems, technical process mapping, requirements analysis, documenting, and coordinating user acceptance testing. To succeed in this role, you should have an especially strong technical aptitude, have a natural analytical way of thinking, be a creative problem solver, and be able to explain difficult concepts to non-technical users.

As a Business Systems Analyst, you will…
• Build consensus and facilitate dialogue with project managers, developers, colleagues and business users
• Work with developers to create functional specifications and build mock-ups of proposed solutions
• Elicit requirements, analyze, understand, document, and improve systems and processes
• Communicate regularly with stakeholders and executives on project status, needs, and milestones
• Act as an internal business area expert and champion
• Review and analyze customer requests, product functionality and enhancements
• Lead and execute technical projects as required as well as Investigate and resolve system or data issues that surface from the business
• Rotate in for light technical support duties in a tiered product support model

The experience we need…
• Basic programming and SQL skills – you love applying technology to solve challenging problems
• Working knowledge of databases and their structure
• ERP experience is a must
• Very strong communication skills with both technical and non-technical stakeholders
• Strong analytical and business process modeling skills
• Consulting skills with the ability to influence, advise, mediate and control scope
• A service-oriented customer focus – do what it takes to solve customer and business problems

Bonus Points if you have the following…
• Familiarity with Microsoft technologies
• Intermediate database design skills a strong plus
• ERP experience with a finance focus is a big plus
• Minimum 5 years of technology-related work experience
Work Environment…
• Open office embedded with the Business Solutions team
• Occasional short trips usually to Head office (Downtown to Richmond) and very occasionally to other locations in BC (approx 5%)
• Flexible schedule based around core hours

Get the full Trail Techworks story at trailtechworks.com

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