Operations Manager

About Tradeswell:
Tradeswell is the operating system for real-time commerce. We're on a mission to empower growth by making eCommerce actions more informed, more coordinated, faster, and more profitable — for everyone. We do this through our quantitative trading platform that uses real-time algorithms and AI-derived insights, to reveal and execute the optimal actions companies need to grow. We put the power of data science at the fingertips of our customers, empowering their decision-making and giving them unprecedented control.

The Opportunity:
The Operations team sits at the core of the company, linking different functional groups and enabling scalable growth through business insights and optimizing processes. Using a strong combination of business acumen and technical expertise, the Operations team will work with other stakeholders such as Customer Success, Sales, and Product to drive efficient workflows ultimately supporting company revenue.

What we’re looking for:
Tradeswell is looking for an Operations Manager who can lead internal and external business analysis to identify opportunities for revenue growth for both the customer and Tradeswell. The Operations Manager will balance efficiencies across advertising and retail operations by utilizing internal software to help Customer Success Managers grow their existing portfolios. The Operations team will play a critical role in solving customer and industry problems by working closely with CSMs to understand what customers need most to operate their ecommerce business. This allows for experimentation before investing in technological resources to provide scale for Tradeswell’s workflows.

What you’ll own:
Ownership is a combination of trust, responsibility, and personal accountability. This role, and the Operations team as a whole, will be responsible for optimizing processes until they are fully automated and/or productized. This includes the following:

Onboard new customers onto the Tradeswell platform via:
Data ingestion across various retail sources such as Amazon.com, Walmart.com, Shopify…etc
Obtain required customer data and direction from CSMs
Campaign launches across shopper marketing platforms such as Amazon Search, Amazon DSP, Walmart SPA, Facebook Display, Google Search…etc
Oversee handoff to engineering teams to finalize onboardings.
Work with the CSM team to prepare monthly workshops to help with platform training.
Analyze customer business across retail, financial, logistics, and advertising metrics to find opportunities for efficiencies and growth.
Analyze Tradeswell’s internal business metrics to find opportunities for revenue growth.
Collaborate with the Product team on launching new products solving for industry gaps.

The Skills and Experience Needed:
Excellent quantitative and analytical skills
1-3 years experience at a DTC company, brand manufacturer, or financial institution
Undergraduate degree required and Graduate degree preferred (MBA/IT/Data Science)
Ability to think critically and apply logical problem-solving skills to resolve issues
Adaptive personality with the ability to thrive in a fast paced, ever evolving technology and ecommerce space
Understanding of technical concepts
Basic SQL skills
Extremely detailed oriented
High intellectual curiosity
Excellent Microsoft Office proficiencies particularly within Excel and PowerPoint
Excellent written and verbal skills
Understanding of shopper marketing concepts are a plus
Understanding of the retail value chain are a plus
Understanding agile workflows are a plus

Career Opportunity
Yes, you will find personal and professional growth at Tradeswell, but you will also find ample career growth opportunities. We promise to see you always as who you can be, not just what you’ve been before.

Our core values:
These are some of the values we live by, as a company. We work by them, too: we're building a platform and products we believe in — knowing there is real value to be gained from helping brands and traders, wherever they are, orchestrate their business and bring their success as traders, to the brands that they are bringing to consumers.

Unapologetically Bold
We're the best at what we do. And we're not shy to tell other people about it. Because we have confidence in the ability of our team and our technology, we'll jump at opportunities with passion.

Trust the Math
We believe that deep statistical machine learning can improve the performance of just about anything. We come to work every day to predict what will happen tomorrow using AI. We create platforms and systems that manage and deliver sophisticated models to deliver algorithmic e-commerce trading growth and success.

Elegant Solutions
Our focus provides clarity, to our teams, our clients, and our partners. Applying empathy to our insights provides sophistication and candor to the intelligence we surface, growing our business and those we work with.

Integrity when it matters (always)!
We do the right thing. Even when no one's watching. We go the extra mile rather than cut corners. We do what's right, even when it's easier not to.

Black Boxes be GONE
We're all about giving our customers the right information to make the best choices. We are democratizing intelligence. We don't hide anything from them. Instead, we're radically transparent.

The Power of Together
We are a team, and we team with others in the ecosystem - clients and partners - to build a better model for real-time commerce. We deliver our employees, partners, and customers a valuable career growth experience, and are champions of the discipline of ecommerce trading.

Benefits of Working at Tradeswell:

Working and thriving
We want people to thrive at Tradeswell; we believe you do your best work when you feel your best. Here are just a few benefits we're proud to provide our team.

Growth Grant
Receive a monthly stipend you can use towards personal growth. That means anything — a gym membership, your pet sitter, books, a meditation routine. Whatever matters most to you.

Health & Wellness
Pre-Tax medical, dental, and vision for you and your family, with a healthy contribution from Tradeswell.

Parental Leave
A lot of us have families, of all shapes and sizes and types, and we welcome each new addition with generous parental and new child bonding leave.

Happy Weekdays
A meeting-light culture with data-driven meetings, guest speakers, and opportunities to get to know your team better through things like weekly catered lunch, Socials, and game nights. But we don't stay in the office 24/7.

PTO – Unlimited