Support Engineer

About Tradeswell:
Tradeswell is the operating system for real-time commerce. We're on a mission to empower growth by making eCommerce actions more informed, more coordinated, faster, and more profitable — for everyone. We do this through our quantitative trading platform that uses real-time algorithms and AI-derived insights, to reveal and execute the optimal actions companies need to grow. We put the power of data science at the fingertips of our customers, empowering their decision-making and giving them unprecedented control.

The Opportunity:
The Engineering team is pinnacle to advancing the company and industry through the implementation of the Tradeswell platform by refining and scaling our existing technology. This includes managing daily technical operations, maintaining our data infrastructure, processing customer data flows, quality assurance for data integrity, and building new machine learning algorithms to automate various display and search advertising optimizations.

What we’re looking for:
Tradeswell is looking for a Support Engineer responsible for implementing data storage, architecture, and integrations to build a robust and resilient software platform enabling brand customers with the automation of insights and optimizations to fuel success. Development of the full-stack will include software engineering, maintenance, and application deployment. An advanced understanding of relational databases, artificial intelligence, REST APIs, and modular architecting is required.

What you’ll own:
Ownership is a combination of trust, responsibility, and personal accountability. Building an extensible platform enabling various integrations across multi-channel retailers and marketing tools is accomplished via the following:

Have a superb understanding of the market, clients, partners, and technology
Manage client support cases on a daily basis while providing expert-level technical support to our customers
Manage escalations and expectations for both the client and internal team
Respond to client-reported issues in a timely manner and/or per service level agreements
Communicate progress of resolution/status in a timely fashion and/or per service level agreements
Track and maintain all client communications and case documentation
Provide product feedbacks and insights to the business and R&D teams

The Skills Needed:
3-5 years experience as a support engineer working at a SaaS or AdTech company
Excellent quantitative and analytical skills
Proficiencies in the following languages:
SQL
R, Python, Javascript
Excel, Google Sheets
REST APIs
Screen sharing
Business Analytics
Data Modeling
Machine Learning fundamentals
Data Science (a plus)
Data Privacy (a plus)

Career Opportunity
Yes, you will find personal and professional growth at Tradeswell, but you will also find ample career growth opportunities. We promise to see you always as who you can be, not just what you’ve been before.

Our core values:
These are some of the values we live by, as a company. We work by them, too: we're building a platform and products we believe in — knowing there is real value to be gained from helping brands and traders, wherever they are, orchestrate their business and bring their success as traders, to the brands that they are bringing to consumers.

Unapologetically Bold
We're the best at what we do. And we're not shy to tell other people about it. Because we have confidence in the ability of our team and our technology, we'll jump at opportunities with passion.

Trust the Math
We believe that deep statistical machine learning can improve the performance of just about anything. We come to work every day to predict what will happen tomorrow using AI. We create platforms and systems that manage and deliver sophisticated models to deliver algorithmic e-commerce trading growth and success.

Elegant Solutions
Our focus provides clarity, to our teams, our clients, and our partners. Applying empathy to our insights provides sophistication and candor to the intelligence we surface, growing our business and those we work with.

Integrity when it matters (always)!
We do the right thing. Even when no one's watching. We go the extra mile rather than cut corners. We do what's right, even when it's easier not to.

Black Boxes be GONE
We're all about giving our customers the right information to make the best choices. We are democratizing intelligence. We don't hide anything from them. Instead, we're radically transparent.

The Power of Together
We are a team, and we team with others in the ecosystem - clients and partners - to build a better model for real-time commerce. We deliver our employees, partners, and customers a valuable career growth experience, and are champions of the discipline of ecommerce trading.

Benefits of Working at Tradeswell:

Working and thriving
We want people to thrive at Tradeswell; we believe you do your best work when you feel your best. Here are just a few benefits we're proud to provide our team.

Growth Grant
Receive a monthly stipend you can use towards personal growth. That means anything — a gym membership, your pet sitter, books, a meditation routine. Whatever matters most to you.

Health & Wellness
Pre-Tax medical, dental, and vision for you and your family, with a healthy contribution from Tradeswell.

Parental Leave
A lot of us have families, of all shapes and sizes and types, and we welcome each new addition with generous parental and new child bonding leave.

Happy Weekdays
A meeting-light culture with data-driven meetings, guest speakers, and opportunities to get to know your team better through things like weekly catered lunch, Socials, and game nights. But we don't stay in the office 24/7.

PTO – Unlimited