Avatar for Trace

Trace helps businesses simplify how they buy things, manage budgets, and understand their finances

Customer Success Manager

$60k – $90k • 0.0% – 0.1%
Apply now

Mission:

The mission for our Customer Success Manager is to be a trusted advisor to our customers and support them on their path to better financial health. This person will serve as the voice of our customers and instill a customer-first mindset throughout the business. This person will be focused on delivering leading time to value, customer satisfaction, and retention.

The ideal candidate has a track record of success onboarding customers, managing accounts, and building deep customer relationships. Their customer partners love to work with them because they build trust and always bring a smile. This person is a clear communicator, process orientated, has strong attention to detail, and is focused and organized. They're a broad and curious thinker who can support and influence their peers in Product, Sales, Marketing, and Finance.

Responsibilities:

• Onboard customers and bring ideas to improve our implementation program.
• Manage customer support inquiries and build systems and processes to meet SLAs.
• Create customer training materials, resource center, and community/advocacy programs.
• Optimize customer lifetime value by defining and measuring key operational metrics (retention, upsell, CSAT, gross margins)
• Work with product to influence features to improve implementation productivity, time to value, and overall customer experience.

Competencies:

• Entrepreneurial mindset with a strong work ethic.
• Excellent interpersonal, verbal, written, and presentation skills.
• Strong team mentorship and coaching abilities.
• Strategic thinker with excellent problem solving and analytic skills.
• Process-orientated with high attention to detail.
• Ability to improve operations with product requirements or process excellence.
• Experience with Enterprise SaaS operations and recurring revenue business model.
• Bachelors degree required. Finance or Operations focus is preferred.
• 4+ years of progressive experience in customer-facing roles.

Trace at a glance

Trace helps businesses simplify how they buy things, manage budgets, and understand their finances

Trace focuses on SaaS, Enterprise Software, Financial Services, and Finance Technology. Their company has offices in San Francisco. They have a small team that's between 1-10 employees.

You can view their website at http://tracehq.com or find them on Twitter, Facebook, and LinkedIn.

More jobs at Trace

View all jobs

Senior Backend Engineer

Senior Frontend Engineer

Senior Full Stack Engineer

Head of Customer Operations

Similar jobs to Customer Success Manager at Trace

Avatar for Icometrix
Worldwide standard in MRI biomarkers in routine clinical practice
Avatar for CHILI publish
We’re creating online solutions that transform your publishing ideas into reality
Avatar for CHILI publish
We’re creating online solutions that transform your publishing ideas into reality
Avatar for OneTrack.AI
Looking for humans who are excited to work at the intersection of AI & Logistics
Avatar for NutriSense
An AI-powered personalized nutrition coach