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Ecommerce for the modern lifestyle

Operations Specialist, Watch Category

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Are you obsessed with customers and ready to turn Touch of Modern into the preferred online shopping destination for for Men?

With millions of unique monthly mobile app and website visitors and 300+ daily new product selections, Touch of Modern is the premier discovery app for men interested in unique and novel lifestyle products. As our Operations Specialist for Watch Category, you will be responsible for inspection, quality assurance, and repair process of Watch Category. This is an amazing opportunity for someone who is passionate about people, product, and process. This is also a growth opportunity for someone who is on a career track in Supply Chain.

What you’ll be doing:

Possess strong knowledge of how a watch works (from movement to condition, to dials, etc)
Understand the purchase order creation process for consignment inventory, sample inventory, and owned inventory
Perform close inspection of Tier 1, Tier 2, Tier 3 watches
Ensure watches are 100% operational, replace batteries as needed or minor repair
Troubleshoot as needed when a watch is not operational
Develop & implement quality assurance standard for watch category
Hold vendors accountable for quality metrics and issue chargebacks accordingly
Manage end-to-end watch repair process and ensure all customers receive their watch in expected condition after for repair and in a timely manner. Ensure repair log is always current
Assist customer service team with all contacts related to watch category
Work with 3rd party repair shops as needed
Assist coordination and copy team with accurate details for product listings
Process RMAs for returns and disposition accurately
Return damaged watches back to vendor, according to the terms and condition of vendor contracts
Manage watch inventory by performing regular cycle counts and performing inventory adjustments
Weekly review of inventory ownership, controls, and accuracy

What you’ll bring to the role:

2-3+ years of experience in fulfillment, warehousing, supply chain
Experience in providing support in a retail environment
Strong client-facing and communication skills
Knowledgeable in watch category
Problem Solving - Identifies and resolves problems efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
Bachelor's degree preferred, but not required

Touch of Modern is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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