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Revolutionary SaaS root cause analytics solutions for contact centers

Revolutionary SaaS root cause analytics solutions for contact centers

TopBox enables existing company resources to observe and collect unstructured data from customer interactions, then mine that interaction data to identify the root cause of issues. There is no new infrastructure, no additional IT support and zero integration required. The tool is visual and intuitive, enabling users to become proficient in less than a day.

Traditional quality assurance tools are designed to identify if an agent is following company process. TopBox turns that concept on its head and allows clients to ask if the company's processes are delivering the desired customer experience, revenue and cost containment outcomes.

TopBox identifies the root cause of your customer facing issues.
Total raised

$1.5M

Funded over

1 round

Latest round

Closed (Nov 2014)

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