Avatar for ToneDen

A new way to automate social marketing

Customer Success Associate

$40k – $45k • 0.1% – 0.2%
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Join our small but fast-growing team in shaping the future of social marketing.

If helping people is your passion we would love to talk with you. Thousands of customers rely on our platform to build and grow their followings and businesses online. Our goal is to build relationships based on trust which result in happy long term customers.

This role is a new junior position that will sit between Customer Success and Support, with a primary focus on better guiding and educating our inbound user base about how to best utilize ToneDen.

In general, a typical day might include:

  • Providing support and guidance via live chat, email, phone, ToneDen Academy, one-on-one screen share sessions and live webinars to help better introduce inbound users to ToneDen and advise them effectively

  • Troubleshooting, investigating, and informing our team about important issues that could be affecting customers

  • Continually learning the ins and outs of ToneDen and digital marketing at-large in order to serve as an expert on the platform and guide users both strategically and tactically

  • Working with other ToneDen team members to continually better integrate education and guidance into the platform itself

  • Coordinating the creation of educational material to help our users make the most out of the ToneDen platform

Being a Customer Success Associate requires:

  • Patience, grace, and a sense of humor

  • Excellent writing and communication skills, with a knack for taking technical language and making it understandable

  • Passion for helping a diverse array of users

  • Working knowledge of how social marketing works on Facebook & Instagram is a plus, but a keen interest and the ability to pick things up quickly is more important

  • An ability to learn and adapt so that you can help teach others

Our team values autonomy, creativity, and ambition. We want you to own what you do and build. We're here to help you stoke your passion, learn from challenges, and hone your skills.

This is a remote full-time position (must be in US).

Health plan coverage

Unlimited pto

Monthly all hands and team dinners

Monthly philanthropic events

ToneDen at a glance

A new way to automate social marketing

ToneDen focuses on Social Media, Advertising Platforms, and Marketing Automation. Their company has offices in Los Angeles. They have a small team that's between 11-50 employees.

You can view their website at https://www.toneden.io/ or find them on Twitter, Facebook, and LinkedIn.

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