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Improving transit across the US and Canada

Director of Operations

$110k – $135k • 0.5% – 1.5%
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As director of operations, you will be responsible for onboarding new Token Transit agencies and working with existing agencies to promote Token Transit ridership. This involves facilitating new Token Transit partnerships with employers and schools, and working with the product team to develop new products that benefit Token Transit’s agencies and riders.

Key responsibilities include the following:

Work with transit agency staff to onboard and launch Token Transit in new markets

Communicate regularly with transit agency staff to ensure that Token Transit is satisfying their needs

Developing new partnerships, promotions, and incentives that grow Token Transit’s adoption in new and existing cities.

Working with 3rd parties (employers, schools, social service agencies) to adopt Token Transit for distributing transit passes at scale.

About you:

Strong interpersonal skills - As director of operations, you will be working closely with a diverse range of roles and personality types at transit agencies and partner organizations, and technical team members at Token Transit. Effective communication is essential.

Comfortable with Ambiguity - As the director and first hire for the operations role, you must be able to evaluate opportunities, prioritize, and take tasks from start to finish with little to no direction or supervision.

Based in the Bay Area - We are flexible on working from home but we have a small team and working closely in person together will be critical for success in this role.

Interested in or familiarity with public sector work, cities, and transportation - Though not required, you will be working closely with public sector employees and organizations that manage transportation in our cities so familiarity or interest in these areas is a plus.

Analytical Experience - Though not required, prior experience creating and running data reports, building dashboards, and SQL are a plus.

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