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Connecting, educating, empowering. The next generation of parenting starts here

Manager of Community Relations

$45k – $60k
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Tinyhood is a fast moving company looking for a versatile rising star to manage our growing communities. We are looking for a roll up your sleeves team player who is passionate about using technology to help parents. You should have strong communication skills, be highly organized, and a team-player. This is an opportunity to get in on the ground-floor in an agile, quickly growing startup with a lot of potential, backed by some of the smartest investors in the business.

Who are we? We’re a group of highly motivated, consumer tech geeks with a speed wins approach. We work out of a brownstone office with a garden patio and a fridge stocked with snacks, wine, and beer. We’re just steps away from Back Bay Station and all Tremont street has to offer in the heart of the South End.

Responsibilities:
You will be responsible for managing our growing Tinyhood Circle community platform. This is a critical role with enormous growth potential. Immediate responsibilities include:

1. Respond to all email inquiries explaining functionality and how groups are able to do accomplish their goals.
2. Gather requirements and communicate new feature requests to development and product teams.
3. Create Help Documentation and FAQs.
4. Manage transitions of groups to Tinyhood - group set up, moderator walkthroughs, making sure users are able to join groups, managing emails, etc.
5. Respond to support emails.
6. Ensure group engagement and satisfaction.
7. Continue to grow new Tinyhood communities through outreach and sales.
8. Manage Topic and Public Groups - keep engagement and quality high
9. Report on and present community data analytics and KPIs
Location
Boston
Job type
Full-time
Visa sponsorship
Not Available
Hiring contact

Emily Gaines

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Tinyhood at a glance

Connecting, educating, empowering. The next generation of parenting starts here

Tinyhood focuses on Mobile Commerce, Social Commerce, Parenting, Health and Wellness, and Education Technology. Their company has offices in Boston. They have a small team that's between 1-10 employees.

You can view their website at https://www.tinyhood.com or find them on Twitter, Facebook, and LinkedIn.

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