Avatar for Tinvio

Communication and commerce platform for merchants and suppliers

Customer Success (Intern)

No salary
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Description
Tinvio is built around the idea that every merchant and supplier should be able to work smarter together. Through clean design, agile engineering, and genuine support, we unlock capabilities that make them more productive and profitable.

Up for a bold challenge? Come join our team of builders and enablers across APAC! Backed by Sequoia, GFC, Partech.

@tinvioapp | tinvio.com/about

Summary
As a Customer Success (Intern), you are the first line of support for our customers. You will ensure the day to day operations for our merchants run without a hitch and problem solve any difficulty they may face. You will take ownership of their happiness and help merchants understand that we are here to help them unlock the highest level of productivity with our technology.

Responsibilities
Deliver a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology
Achieve SLA targets: Make sure our partners recognize that we are laser-focused on their satisfaction by closing any open loops and keeping them updated in a timely fashion
Meet our partners: Visit them at their outlets/offices to train them, observe how they use our product, engage with them on new feature requests and releases

Qualifications
Great communication skills - you are able to listen to and talk to anyone and everyone in all kinds of situations
Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems
Self-motivation and an enjoyment for a startup environment, including a thick skin and the ability to deal just as well with the hard days as the good days

Benefits
Join a team of bold, passionate, smart people who want to work hard and play to win
Generous perks, awesome open office culture, fair compensation to help you work better
Opportunity to convert traineeship into a full-time offer

For engineering or other roles, apply to learn more and explore our openings.

For full-term internship (6 months), you may need to apply for Leave of Absence (LOA) or approach your faculty for a credit bearing internship.

Location
Singapore
Job type
Internship
Visa sponsorship
Not Available
Hiring contact

Justina Foo

Avatar for Justina Foo

Tinvio at a glance

Communication and commerce platform for merchants and suppliers

Tinvio focuses on Mobile, B2B, Mobile Enterprise, Mobile Payments, and Finance Technology. Their company has offices in Singapore. They have a small team that's between 11-50 employees.

You can view their website at https://www.tinvio.com

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