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More than just a Point of Sale

Client Support Specialist France

€16k – €20k
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Your missions :

Integrated into a young team of more than 150 people, you will make sure that all of our customers are as happy as possible by being their first point of contact for any questions and recommendations.
Problem-solver, you drive the management of our customers’ problems within the Customer Success team.

You follow the evolution of our customers by recommending them best practices and strategic consultancy.

As Customer Happiness Expert, your missions will be the following:
- Guarantee the management and prioritization of the customer demands and solve them
- Offer an unwavering quality to our customers
- Manage requests more and more diversified
- Ensure an adapted communication and accompany the internal teams in case of major incidents
- Participate in the implementation of tools to fluidify the returns (calls, emails, SMS etc).
- Imagine our Customer Support department in the future


Your profile

- Problem-solver and teacher, you are endowed to explain the inexplicable
- You are gifted with a humour without defect and with a patience without limit who allow you to keep calm always and to prioritize emergencies
- Your talent for repartee is irrefutable
- You know how to smile on the telephone
- You have already had to manage customers during an experience of sale
- You wish to evolve in an environment start-up and cultivate a geek side
- Ideally, you have already used the following tools: Intercom and Salesforce
- You are fluent in French and English, Spanish is a plus

Tiller Systems at a glance

More than just a Point of Sale

Tiller Systems focuses on Food and Beverages, Business Intelligence, Restaurants, and Retail Technology. Their company has offices in Paris. They have a mid-size team that's between 51-200 employees.

You can view their website at http://www.tillersystems.com or find them on Twitter.

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